USA padding manufacturer, Tiffin is under fire from climbing gyms and other users of their pads for non-delivery and for not refunding monies. Many older and smaller climbing gyms use Tiffin’s drag pads as supplemental fall protection in their bouldering areas. One of those gyms in Earth Treks in Columbia, Maryland.
TV news channel, WBAL recently reported that Earth Treks Climbing Centers in Maryland has been waiting, “for eight months for an order of specialty gym mats for which he has already paid in full at a price tag of more than $6,000.”
“They’re great when you’re placing an order and sending them money, and after they’ve got that money, it’s like zero communication,” Matt Elletson, manager at Columbia ET told WBAL.
The Better Business Bureau of Greater Maryland gives Tiffin Mats an “F” rating, citing 44 complaints in the past three years. One group even created a Facebook page called, Do Not Purchase Tiffin Mats.
A search by WBAL of judgments by and liens in Maryland finds that Tiffin Mats Inc. owes hundreds of thousands of dollars.
Tiffin cashed Earth Treks’ check for an order for seven mats in March, but when Elletson never saw the mats, the climbing center wanted its money back. “They told us they’d give us a refund. They could only do $250 a week. Turns out, they didn’t even do that, because the checks they sent us didn’t cash,” Elletson told the news channel.
Climbing Business Journal is an independent news outlet dedicated to covering the indoor climbing industry. Here you will find the latest coverage of climbing industry news, gym developments, industry best practices, risk management, climbing competitions, youth coaching and routesetting. Have an article idea? CBJ loves to hear from readers like you!