Gym Manager

Vertical World Mission Statement:

As a company we strive to provide the best customer service, route setting, music, and cleanliness to our customers on a daily basis. We will treat all customer interactions as if we are serving our friends or family. We will accomplish this through hiring employee associates who care about climbing and our customers and provide them with the training and motivation to give great customer service.

About Vertical World:

“Vertical World was started in 1987 in Seattle, Washington. It was a goal to provide climbing for all recreationalists by making it more accessible through indoor sport climbing. Part of the mission of the Vertical World is to provide our customers with state of the art climbing in well-maintained facilities.
Vertical World, the very first rock climbing gym in America, opened in 1987 on Elliott Ave in Seattle. We opened in a run-down warehouse next to the train tracks. The climbing walls were primitive designs constructed with painted plywood; and rocks attached with epoxy. This was the time before pre-made handholds were available.

What was originally a place for climbers to hang out and get a good pump when the weather was bad, has morphed into a business with a vision based on servicing all levels of abilities and ages. During the first year of business, as we were huddled around a portable kerosene heater (we couldn’t afford to buy a heating system), we never dreamed that the business would grow to what it is now. The best part of experiencing the growth of the Vertical World is walking into the gym and seeing members that have been with us since 1987. It has been a great journey and we look forward to the future.”

– Rich Johnston, Founder

Gym Manager Position

The Gym Manager is responsible for the daily operations of a Vertical World facility. The position strives to offer VW staff an exceptional managerial experience, while also collaborating with senior management to accomplish the company’s goals. The Gym Manager requires a high level of skill and dedication, and the ability to lead by example in every expected way.

This job description is not necessarily an exhaustive list of all responsibilities associated with the job. While this is intended to be an accurate reflection of the current job, VW reserves the right to revise the job or to require that other or different tasks be performed.

Responsibilities include but are not limited to:
-Oversee total operation of facility
-Maintain a highly efficient and functional staff schedule
-Hire high quality candidates that fit VW’s work culture
-Giving staff feedback including reviews and corrective action
-Ensuring staff provide the highest level of customer service and hospitality
-Implement and enforce risk management strategies and policies
-Maintain gym budgets
-Incident reporting
-Staff communications
-Manage timecards and assist in payroll processing processes
-Review company finances with leadership team and make appropriate adjustments
-Maintain staff morale
-All tasks or goals driven by VW leadership team

Expectations/Values:
-Be a dynamic and dependable leader
-Uphold the highest possible standards of customer service, hospitality, cleanliness, routesetting, music, and facility care
-Have great enthusiasm for the job
-Bring positivity to the work environment
-Work collaboratively with all VW staff to achieve company goals
-Show initiative to learn and adapt to situations to benefit VW and its climbers
-Think with ingenuity and creativity to solve problems
-Implement impressive management systems
-Have a strong work ethic and lead by example
-Must be able to work flexible hours and respond to all facility needs
-Always follow VW practices

Preferred Skills and Experience:
-Bachelor’s degree or experience to match
-1-3 years of Management experience
-Experience in climbing industry
-Strong professional communication skills
-Passion for climbing and climbing communities
-Understanding of local climbing community
-Organizational and project management skills
-Experience with Rock Gym Pro or similar software

Benefits:
-Full Time Salaried Position
-Front Loaded Combined Sick Pay/PTO
-Medical, Dental and Vision Insurance
-Industry Benefits – Pro deals, access to all Seattle area gyms, Spousal membership at VW, access to VW partner relationships
-3% employer matching retirement plan

Job Details:
Location: Vertical World Seattle
Hours: Full Time
Reports to: General Manager an VP
Compensation: $65,000 – $85,000 annual salary
Work Location: 100% In-person

Please submit cover letter and resume to kj@verticalworld.com

Vertical World an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.