LATEST ARTICLES

Climb Insider: podcasts, gear talk, revenue

image of portland rock gym grip showcase

Just a few thoughts

This week has podcasts galore alongside meaningful articles and videos. We hear how a community almost lost it’s climbing wall. The third installment of invaluable advice about driving business growth. A full walkthrough the newest ABD for leading. Training board frames and award-winning holds. And… the final Olympic Qualifier next week!! See The Freshest Job Posts Here

Community & Culture

Eldorado Climbing

Comp Scene

The Gear We Use

For Managers

For Routesetters

Eldorado Climbing

Training Tips

Direct Youth Programs at Edgeworks – Climbing Jobs Weekly 2024 June 13

dream job at Edgeworks Climbing Gyms CBJ hosts the most active job board for climbing businesses and organizations. Below are the latest posts from this past week…
Youth Programs Director Edgeworks Bellevue, Seattle, Tacoma, WA “Responsible as the key director and manager of all youth instruction, program development and operations, and ensuring management and training with respect to those programs. The Youth Programs Director works in collaboration with Gym Youth Program Managers, the Owner, the Director of Operations, other senior staff, and directly with Gym Managers to ensure consistent company growth by providing the highest quality experience for program guests and students.”
Eldorado Climbing

JOB SEEKER TIPS:

101 Essential Skills to Put on a Resume in 2024 By NovoResume “Soft skills, on the other hand, are attributes and habits that describe how you work individually or with others. They are typically not job-specific but rather transferable skills that indirectly help you adapt to the work environment and company culture.” Read the full article here

LATEST JOB OPENINGS

See all current jobs // Post your job FT = full time PT = part time
RECENT/TOP JOB POSTS AT CBJ LOCATION TYPE
General Manager at High Altitude Truckee, CA FT – manager
Head Coach at High Altitude Truckee, CA PT – coach, manager
Head Routesetter at Metrorock Boston, MA FT – routesetter
Assistant Head Coach at MetroRock Newburyport, MA PT – coach
Marketing Manager at Climb So iLL St. Louis, MO FT – mktg/sales
Head Coach/Team Manager at Spire Bozeman, MT FT – coach, manager
Level 2 Coach at Mesa Rim Reno, NV PT – coach
Head Coach at Reach Philadelphia, PA FT – coach
General Manager at Momentum Millcreek, UT FT – manager
Gym Manager at The Front Salt Lake City, UT FT – manager
Shop Carpenter at Vertical Solutions Salt Lake City, UT FT – other
Youth Programs Director at Edgeworks Bellevue, Seattle, Tacoma, WA FT – manager
Retail Buyer at Movement Remote FT – mktg/sales

Career Centers of Climbing Industry

NAMETYPELOCATION
https://www.climbingbusinessjournal.com/wp-content/uploads/access-fund.pngAccess Fundhttps://www.accessfund.org/inside-access-fund/careersorganizationUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/wi-adventure-rock.pngAdventure Rockhttps://adventurerock.com/jobs/facilityUSA - WI
https://www.climbingbusinessjournal.com/wp-content/uploads/alpine-climbing-adventure-fitness.pngAlpine Climbing Adventure Fitnesshttps://climbatalpine.com/about/careers/facilityUSA - CA
https://www.climbingbusinessjournal.com/wp-content/uploads/american-alpine-club.pngAmerican Alpine Clubhttps://americanalpineclub.org/jobsorganizationUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/ascend.pngASCEND Climbinghttps://www.ascendclimbing.com/ascend-jobsfacilityUSA - OH, PA
https://www.climbingbusinessjournal.com/wp-content/uploads/ascent-studio.pngAscent Studiohttps://ascentstudio.com/employment/facilityUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/bonfire-collective.pngBonfire Collectivehttps://thebonfirecollective.com/team/serviceUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/bouldering-project.pngBouldering Project (pick location)https://boulderingproject.com/facilityUSA - MN, TX, UT, WA
https://www.climbingbusinessjournal.com/wp-content/uploads/ab-calgary-climbing-centre.jpgCalgary Climbing Centrehttps://calgaryclimbing.com/employment/facilityCanada - AB
https://www.climbingbusinessjournal.com/wp-content/uploads/central-rock-gym.pngCentral Rock Gymhttps://centralrockgym.com/careers/facilityUSA - CT, FL, MA, NY, RI
https://www.climbingbusinessjournal.com/wp-content/uploads/delire-1.pngDelirehttps://www.delirescalade.com/en/carrieresproductCanada - QC
https://www.climbingbusinessjournal.com/wp-content/uploads/eldorado-wall-company.pngEldorado Climbinghttps://eldowalls.com/pages/careersproductUSA - CO - Louisville
https://www.climbingbusinessjournal.com/wp-content/uploads/entre-prises-1.pngEP Climbinghttps://epclimbing.com/na/en/ep-usa-careersproductUSA - OR - Bend
https://www.climbingbusinessjournal.com/wp-content/uploads/Logo-Everlast-Climbing-square.jpgEverlast / Kumiki / Groperz / eXpressionhttps://everlastclimbing.com/pages/careersproductUSA - MN
https://www.climbingbusinessjournal.com/wp-content/uploads/fa-climbing.pngFA Climbinghttps://faclimbing.com/careers/facilityUSA - IL, PA
https://www.climbingbusinessjournal.com/wp-content/uploads/on-guelph-grotto.pngGuelph Grottohttps://www.guelphgrotto.com/careersfacilityCanada - ON - Guelph
https://www.climbingbusinessjournal.com/wp-content/uploads/trublue.pngHead Rush Technologies // TRUBLUEhttps://trublueclimbing.com/about/careersproductUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/high-point-climbing.pngHigh Point Climbing & Fitnesshttps://www.highpointclimbing.com/employmentfacilityUSA - AL, TN
https://www.climbingbusinessjournal.com/wp-content/uploads/impact.pngIMPACThttps://impactclimbing.com/careers/productCanada - ON - Milton
https://www.climbingbusinessjournal.com/wp-content/uploads/junction-climbing-center.pngJunction Climbing Centrehttps://www.junctionclimbing.com/employment-opportunitiesfacilityCanada - ON - London
https://www.climbingbusinessjournal.com/wp-content/uploads/metolius.pngMetoliushttps://www.metoliusclimbing.com/job-openings.htmlproductUSA - OR - Bend
https://www.climbingbusinessjournal.com/wp-content/uploads/metro-rock.pngMetroRockhttps://metrorock.com/facilityUSA - MA, NY, VT
https://www.climbingbusinessjournal.com/wp-content/uploads/momentum-1.pngMomentumhttps://recruiting.paylocity.com/recruiting/jobs/All/df699b76-9e67-4daa-9236-27d597e75dbf/Momentum-LLCfacilityUSA - TX, UT, WA
https://www.climbingbusinessjournal.com/wp-content/uploads/movement-2.pngMovement Gymshttps://movementgyms.com/careers/facilityUSA - CA, CO, IL, MD, OR, TX, VA
https://www.climbingbusinessjournal.com/wp-content/uploads/Logo-OLC-jpg.jpgOLC Architecturehttps://www.olcdesigns.com/about-us/#teammemberserviceUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/Logo-OnSite.pngOnSitehttps://www.theonsite.com/careersproductCanada - QC
https://www.climbingbusinessjournal.com/wp-content/uploads/organic.pngOrganic Climbinghttps://organicclimbing.com/pages/employment-opportunitiesproductUSA - PA - Philipsburg
https://www.climbingbusinessjournal.com/wp-content/uploads/peak-experiences.pngPeak Experienceshttps://www.peakexperiences.com/employmentfacilityUSA - VA
https://www.climbingbusinessjournal.com/wp-content/uploads/salon-de-lescalade.pngSalon de l'Escaladehttps://www.salon-escalade.com/vertical-jobs/recruteurs/organizationFrance
https://www.climbingbusinessjournal.com/wp-content/uploads/va-sportrock.pngSportrockhttps://www.sportrock.com/join-our-teamfacilityUSA - MD, VA
https://www.climbingbusinessjournal.com/wp-content/uploads/stone-age-climbing-gym.pngStone Agehttps://climbstoneage.com/employment-staff/facilityUSA - NM - Albuquerque
https://www.climbingbusinessjournal.com/wp-content/uploads/ut-the-front.pngThe Fronthttps://thefrontclimbingclub.com/careers/facilityUSA - UT
https://www.climbingbusinessjournal.com/wp-content/uploads/the-gravity-vault.pngThe Gravity Vaulthttps://gravityvault.com/careersfacilityUSA - CA, NJ, NY, PA
https://www.climbingbusinessjournal.com/wp-content/uploads/the-north-face.pngThe North Facehttps://www.thenorthface.com/en-us/about-us/careersProductUSA
https://www.climbingbusinessjournal.com/wp-content/uploads/the-pad.pngThe Padhttps://www.thepadclimbing.org/employment/facilityUSA - CA, NV
https://www.climbingbusinessjournal.com/wp-content/uploads/co-the-spot.pngThe Spothttps://www.thespotgym.com/careersfacilitiesUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/trango.pngTrango // Tenayahttps://trango.com/pages/careersproductUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/treadwall-fitness-1.pngTreadwallhttps://treadwallfitness.com/careers/productUSA - MA
https://www.climbingbusinessjournal.com/wp-content/uploads/nc-triangle-rock-club.pngTriangle Rock Club (choose location)https://www.trianglerockclub.com/morrisville/about/employment/facilityUSA - NC, VA
https://www.climbingbusinessjournal.com/wp-content/uploads/co-ubergrippen.pngUbergrippenhttps://ugclimbing.com/jobs/facilityUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/UK-Climbing.pngUKC (jobs in UK)https://www.ukclimbing.com/news/job_finder/organizationUnited Kingdom
https://www.climbingbusinessjournal.com/wp-content/uploads/vertical-solutions.jpgVertical Solutions // Habit // Proxy // Pebblehttps://vsclimbinggyms.com/company/careersproductUSA - UT
https://www.climbingbusinessjournal.com/wp-content/uploads/vertical-world-1.pngVertical Worldhttps://verticalworld.com/facilityUSA - WA
https://www.climbingbusinessjournal.com/wp-content/uploads/VITAL.pngVitalhttps://www.vitalclimbinggym.com/careersfacilityUSA - CA, NY, WA
https://www.climbingbusinessjournal.com/wp-content/uploads/walltopia-1.pngWalltopiahttps://careers.walltopia.com/productsBulgaria
https://www.climbingbusinessjournal.com/wp-content/uploads/zenith.pngZenith Climbinghttps://zenithclimbing.com/employment/facilityUSA - MO

Beloved Routesetter Lee Hansche Dies in Tragic Climbing Gym Accident

Routesetting equipment in the gym [Editor’s Note: This article was written with Holly Yu Tung Chen] Lee Hansche, 46, of Allenstown, New Hampshire, died on May 21, 2024, following an accident at Vertical Dreams in Manchester, New Hampshire. A post on Hansche’s Instagram profile indicated the accident took place while Hansche was routesetting. According to information in a news report on Patch.com, Hansche fell from a height of 40 to 60 feet. Manchester Fire and AMR responded to Vertical Dreams and transported Hansche to Elliot Hospital, where he succumbed to his injuries. Per the news report, Manchester Police have confirmed the fall, and Vertical Dreams confirmed Hansche’s passing in a Facebook post. While details of the accident are still unknown, according to the news report the U.S. Department of Labor has confirmed that the Occupational Safety and Health Administration (OSHA) has opened an inspection of Vertical Dreams to determine if any violations of workplace safety standards contributed to the incident. The investigation is ongoing and could take up to six months to complete. Vertical Dreams has not yet responded to requests for comment. If the OSHA investigation indeed confirms the accident happened while routesetting, to our knowledge at CBJ it would mark the first death of a routesetter on the job that’s been confirmed in the U.S., highlighting the inherent risks of climbing even in a relatively safe environment of an indoor gym. (Routesetting work at height requires special training. The Climbing Wall Association has a Work at Height Certification, and proper gear is always essential.)

A Steward of the Climbing Community

Hansche was a cherished member of the New Hampshire and Rumney climbing community, known for his unwavering commitment to bettering the community. Not only was he a professional routesetter, Hansche was also a Manager at Vertical Dreams where, according to the gym’s Facebook post, he had dedicated 20 years of his life. At Vertical Dreams, Hansche mentored countless young climbers and made everyone feel at home. A friend of Hansche’s commented on Instagram, remembering when he taught Summer Camp campers how to set routes, and many others chimed in to remember moments when Hansche extended a helping hand. His impact also extended beyond the walls of the gym, with his influence felt in the wider climbing world. Hansche’s work on the Gunks Apps, First Ascent Podcast, and route development and maintenance in Rumney are among his many contributions to the community. Hansche’s first contribution to Mountain Project dates back to 2007, and he was also a contributor to Common Climber. A true steward of the climbing community, Hansche’s legacy is not limited to his climbing achievements. Friends say Hansche was also a passionate conservationist, particularly dedicated to bird conservation. Hansche worked with the New Hampshire Audubon, assisting in banding peregrine falcons and educating others about these magnificent birds. His efforts helped raise awareness and foster a deeper appreciation for avian wildlife among those he mentored. Tributes to Hansche have flooded social media platforms and forums, including on Mountain Project, Instagram, Facebook, Reddit and Google Groups, where gym members and fellow climbers have shared heartfelt messages remembering his generosity, friendship and mentorship. “Climbing was Lee and Lee was climbing,” wrote Jay Knower, a friend and co-host of First Ascent Podcast. “But as good as he was on the rock, and he was excellent on the rock, he was an even better person. He had kindness. Not the surface facade of kindness, but kindness all the way down to his core. And he had a sense of service. He gave to the community in so many ways.” “His passion for climbing was contagious and he openly shared his sport with anyone who happened to walk through the door,” read Vertical Dream’s Facebook post. “He embodied a spirit of inclusivity and fostered a place where people felt at home—no matter your age, ability, or experience.” Hansche’s contributions to both the climbing and conservation communities were vast and varied. His dedication to bolting and maintaining routes ensured that climbers could enjoy safe and challenging experiences. Simultaneously, his work with the NH Audubon brought attention to the importance of bird conservation, showcasing his diverse interests and commitment to making a difference. A memorial fund at GoFundMe has been set up in honor of Hansche, with donations going to the Central NH Climbers’ Association and Rumney Climbers’ Association, and a memorial page for Hansche at Roan Family Funeral Home can be found here. Other coverage of this story has been published at Gripped and GearJunkie.

Climb Insider: Olympic walls, impacts, and Vail

image of alex johnson in competition

Just a few thoughts

The Paris Olympics are less than two months away. The walls have been unveiled, and there are still 24 tickets up for grabs at the Budapest qualifer in two weeks. But in the meantime, the annual Vail Mountain Games begin today. Personal note: Before becoming a World Cup, Vail was still a major stop for pro comp climbers, and I was privileged to organize the ’04-’06 events. We pioneered a few formats like speed bouldering and freestyle dyno (above is Alex Johnson nailing a dyno during practice in ’05 while Daniel Woods, Ethan Pringle and others look on). It was so much fun with friends despite the back-breaking work, like moving a few tons of sandbags to and from the site to hold the landing together. The boulder had no cover, and more than once rain and snow interfered with the action. It’s been awesome to watch that early legacy develop into the world-class event it is today. Good luck competitors! -Scott See The Freshest Job Posts Here

Community & Culture

Trango Holds Pardners

Comp Scene

For Managers

For Routesetters

Training Tips

Head Routesetting at Metrorock – Climbing Jobs Weekly 2024 June 6

metrorock header image CBJ hosts the most active job board for climbing businesses and organizations. Below are the latest posts from this past week…
Head Routesetter Metrorock Everett, MA “Metrorock is looking to hire a Head Routesetter for our Everett MA location. The Head Routesetter is responsible for setting operations at their location, plus occasional brand wide setting services for competitions/events at MetroRock locations around MA/VT/NY. They are experienced, highly certified professionals with high level understanding of climbing movement, a deep knowledge and proficiency with setting tools and equipment, and a passion for the craft of routesetting. They are competent leaders and managers with an understanding of best practices in those fields, as well as fundamental understanding of greater gym operations.”
Capitan software

JOB SEEKER TIPS:

How to include areas of expertise on a resume By CareerBuilder “To include something like an area of expertise on your resume, you should be an expert in that area. Consider what you’re an expert in by brainstorming some of the challenges you face daily in your current role and how you handle those situations. You might also ask co-workers, friends, and former or current managers what they perceive to be your areas of expertise. As you create your list of strengths, identify those that would benefit you in the professional role you want to pursue. Consider how you can demonstrate your level of expertise in these areas when creating the skills section of your resume.” Read the full article here

LATEST JOB OPENINGS

See all current jobs // Post your job FT = full time PT = part time
RECENT/TOP JOB POSTS AT CBJ LOCATION TYPE
General Manager at High Altitude Truckee, CA FT – manager
Head Coach at High Altitude Truckee, CA PT – coach, manager
Accounting Assistant at Trango Lafayette, CO PT – other
General Manager at Upper Limits Bloomington, IL FT – manager
Head Routesetter at Metrorock Boston, MA FT – routesetter
Marketing Manager at Everlast Minneapolis/St. Paul, MN FT – mktg/sales
Janitorial Coordinator at Portland Rock Gym Beaverton, OR PT – other
Communications Manager at Portland Rock Gym Portland, OR FT – mktg/sales
Head Coach at Reach Philadelphia, PA FT – coach
Gym Manager at The Front Salt Lake City, UT FT – manager
Director of Marketing at Project Send It Remote PT – manager, mktg/sales, other
Director of Programming at Project Send It Remote PT – coach, instructor, manager, other
Director of Volunteering at Project Send It Remote PT – manager, other
Retail Buyer at Movement Remote FT – mktg/sales

Career Centers of Climbing Industry

NAMETYPELOCATION
https://www.climbingbusinessjournal.com/wp-content/uploads/access-fund.pngAccess Fundhttps://www.accessfund.org/inside-access-fund/careersorganizationUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/wi-adventure-rock.pngAdventure Rockhttps://adventurerock.com/jobs/facilityUSA - WI
https://www.climbingbusinessjournal.com/wp-content/uploads/alpine-climbing-adventure-fitness.pngAlpine Climbing Adventure Fitnesshttps://climbatalpine.com/about/careers/facilityUSA - CA
https://www.climbingbusinessjournal.com/wp-content/uploads/american-alpine-club.pngAmerican Alpine Clubhttps://americanalpineclub.org/jobsorganizationUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/ascend.pngASCEND Climbinghttps://www.ascendclimbing.com/ascend-jobsfacilityUSA - OH, PA
https://www.climbingbusinessjournal.com/wp-content/uploads/ascent-studio.pngAscent Studiohttps://ascentstudio.com/employment/facilityUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/bonfire-collective.pngBonfire Collectivehttps://thebonfirecollective.com/team/serviceUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/bouldering-project.pngBouldering Project (pick location)https://boulderingproject.com/facilityUSA - MN, TX, UT, WA
https://www.climbingbusinessjournal.com/wp-content/uploads/ab-calgary-climbing-centre.jpgCalgary Climbing Centrehttps://calgaryclimbing.com/employment/facilityCanada - AB
https://www.climbingbusinessjournal.com/wp-content/uploads/central-rock-gym.pngCentral Rock Gymhttps://centralrockgym.com/careers/facilityUSA - CT, FL, MA, NY, RI
https://www.climbingbusinessjournal.com/wp-content/uploads/delire-1.pngDelirehttps://www.delirescalade.com/en/carrieresproductCanada - QC
https://www.climbingbusinessjournal.com/wp-content/uploads/eldorado-wall-company.pngEldorado Climbinghttps://eldowalls.com/pages/careersproductUSA - CO - Louisville
https://www.climbingbusinessjournal.com/wp-content/uploads/entre-prises-1.pngEP Climbinghttps://epclimbing.com/na/en/ep-usa-careersproductUSA - OR - Bend
https://www.climbingbusinessjournal.com/wp-content/uploads/Logo-Everlast-Climbing-square.jpgEverlast / Kumiki / Groperz / eXpressionhttps://everlastclimbing.com/pages/careersproductUSA - MN
https://www.climbingbusinessjournal.com/wp-content/uploads/fa-climbing.pngFA Climbinghttps://faclimbing.com/careers/facilityUSA - IL, PA
https://www.climbingbusinessjournal.com/wp-content/uploads/on-guelph-grotto.pngGuelph Grottohttps://www.guelphgrotto.com/careersfacilityCanada - ON - Guelph
https://www.climbingbusinessjournal.com/wp-content/uploads/trublue.pngHead Rush Technologies // TRUBLUEhttps://trublueclimbing.com/about/careersproductUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/high-point-climbing.pngHigh Point Climbing & Fitnesshttps://www.highpointclimbing.com/employmentfacilityUSA - AL, TN
https://www.climbingbusinessjournal.com/wp-content/uploads/impact.pngIMPACThttps://impactclimbing.com/careers/productCanada - ON - Milton
https://www.climbingbusinessjournal.com/wp-content/uploads/junction-climbing-center.pngJunction Climbing Centrehttps://www.junctionclimbing.com/employment-opportunitiesfacilityCanada - ON - London
https://www.climbingbusinessjournal.com/wp-content/uploads/metolius.pngMetoliushttps://www.metoliusclimbing.com/job-openings.htmlproductUSA - OR - Bend
https://www.climbingbusinessjournal.com/wp-content/uploads/metro-rock.pngMetroRockhttps://metrorock.com/facilityUSA - MA, NY, VT
https://www.climbingbusinessjournal.com/wp-content/uploads/momentum-1.pngMomentumhttps://recruiting.paylocity.com/recruiting/jobs/All/df699b76-9e67-4daa-9236-27d597e75dbf/Momentum-LLCfacilityUSA - TX, UT, WA
https://www.climbingbusinessjournal.com/wp-content/uploads/movement-2.pngMovement Gymshttps://movementgyms.com/careers/facilityUSA - CA, CO, IL, MD, OR, TX, VA
https://www.climbingbusinessjournal.com/wp-content/uploads/Logo-OLC-jpg.jpgOLC Architecturehttps://www.olcdesigns.com/about-us/#teammemberserviceUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/Logo-OnSite.pngOnSitehttps://www.theonsite.com/careersproductCanada - QC
https://www.climbingbusinessjournal.com/wp-content/uploads/organic.pngOrganic Climbinghttps://organicclimbing.com/pages/employment-opportunitiesproductUSA - PA - Philipsburg
https://www.climbingbusinessjournal.com/wp-content/uploads/peak-experiences.pngPeak Experienceshttps://www.peakexperiences.com/employmentfacilityUSA - VA
https://www.climbingbusinessjournal.com/wp-content/uploads/salon-de-lescalade.pngSalon de l'Escaladehttps://www.salon-escalade.com/vertical-jobs/recruteurs/organizationFrance
https://www.climbingbusinessjournal.com/wp-content/uploads/va-sportrock.pngSportrockhttps://www.sportrock.com/join-our-teamfacilityUSA - MD, VA
https://www.climbingbusinessjournal.com/wp-content/uploads/stone-age-climbing-gym.pngStone Agehttps://climbstoneage.com/employment-staff/facilityUSA - NM - Albuquerque
https://www.climbingbusinessjournal.com/wp-content/uploads/ut-the-front.pngThe Fronthttps://thefrontclimbingclub.com/careers/facilityUSA - UT
https://www.climbingbusinessjournal.com/wp-content/uploads/the-gravity-vault.pngThe Gravity Vaulthttps://gravityvault.com/careersfacilityUSA - CA, NJ, NY, PA
https://www.climbingbusinessjournal.com/wp-content/uploads/the-north-face.pngThe North Facehttps://www.thenorthface.com/en-us/about-us/careersProductUSA
https://www.climbingbusinessjournal.com/wp-content/uploads/the-pad.pngThe Padhttps://www.thepadclimbing.org/employment/facilityUSA - CA, NV
https://www.climbingbusinessjournal.com/wp-content/uploads/co-the-spot.pngThe Spothttps://www.thespotgym.com/careersfacilitiesUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/trango.pngTrango // Tenayahttps://trango.com/pages/careersproductUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/treadwall-fitness-1.pngTreadwallhttps://treadwallfitness.com/careers/productUSA - MA
https://www.climbingbusinessjournal.com/wp-content/uploads/nc-triangle-rock-club.pngTriangle Rock Club (choose location)https://www.trianglerockclub.com/morrisville/about/employment/facilityUSA - NC, VA
https://www.climbingbusinessjournal.com/wp-content/uploads/co-ubergrippen.pngUbergrippenhttps://ugclimbing.com/jobs/facilityUSA - CO
https://www.climbingbusinessjournal.com/wp-content/uploads/UK-Climbing.pngUKC (jobs in UK)https://www.ukclimbing.com/news/job_finder/organizationUnited Kingdom
https://www.climbingbusinessjournal.com/wp-content/uploads/vertical-solutions.jpgVertical Solutions // Habit // Proxy // Pebblehttps://vsclimbinggyms.com/company/careersproductUSA - UT
https://www.climbingbusinessjournal.com/wp-content/uploads/vertical-world-1.pngVertical Worldhttps://verticalworld.com/facilityUSA - WA
https://www.climbingbusinessjournal.com/wp-content/uploads/VITAL.pngVitalhttps://www.vitalclimbinggym.com/careersfacilityUSA - CA, NY, WA
https://www.climbingbusinessjournal.com/wp-content/uploads/walltopia-1.pngWalltopiahttps://careers.walltopia.com/productsBulgaria
https://www.climbingbusinessjournal.com/wp-content/uploads/zenith.pngZenith Climbinghttps://zenithclimbing.com/employment/facilityUSA - MO

CWA Summit 2024 – Observations From the Floor

CWA Summit 2024
Climbing gym and brand professionals from around the globe came together at the 2024 CWA Summit—held at the Oregon Convention Center (pictured) in Portland—for a week of networking, learning, exhibiting and, of course, climbing. (Photo by Scott Rennak)
The industry’s big week did not disappoint. For a third straight year, the Climbing Wall Association’s annual CWA Summit—the largest climbing industry gathering in North America—took place at a new location, this time convening climbing professionals in the West Coast city of Portland, Oregon, from May 13-17. By the numbers, the weeklong event included:
  • 3 certification courses, 1 professional routesetting provider course, and 8 pre-conference workshops for gym owners, managers, coaches and trainers;
  • 44 educational sessions and roundtables on topics ranging from “How to Pursue Climbing Legislation in Your State” to “Ethics of Routesetting” and “The Gym-to-Crag Pipeline;”
  • At least 14 product presentations from leading brands that covered a step-by-step “Pay What You Can” toolkit, ways to leverage data for gym management and routesetting, and much more;
  • 93 exhibitor booths showcasing cutting-edge products and services during more than 14 Expo Hall hours;
  • 2 keynote presentations by 3 industry stalwarts Sasha DiGiulian, Tommy Caldwell and Alan Watts;
  • 2 “Coffee & Collaboration” networking sessions and a 2nd edition of the “Woman’s Fireside Chat” for women and nonbinary people in the industry;
  • and 1 rocking afterparty at Portland Rock Gym.
Capitan software
There’s always a ton going on at climbing gyms during the Summit week, and this year began with a Setter Showdown at PRG Beaverton, followed by a pre-party and Caldwell slideshow at Movement Portland, CWA appreciation event at Rock Haven, and CBJ Grip Showcase at the official afterparty that saw 11 talented setters slinging fresh grips from 22 innovative brands. Like past years, members of the CBJ team were onsite taking in the action, walking the floor, attending sessions, and keeping an eye out for new developments. In case you missed the show, below are some observations from the CBJ crew on the floor. Be sure to stay tuned to CBJ for updates on the next CWA Summit, scheduled for a return to Salt Lake City on April 17-19, 2025. 1. Our Industry Is Ready for More Growth by Naomi Stevens 2. We’re All in This Together by Jamie Strong 3. Celebrating the Community of the Climbing Business by Scott Rennak
Rockwerx
 
 

Our Industry Is Ready for More Growth

By Naomi Stevens This year I attended my second CWA Summit, which in some ways felt like a new beginning for the industry. The Salt Lake City CWA Summit in 2022, during which the industry was still feeling the effects of the pandemic, had been my only appearance until traveling to Portland. This year, however, climbing business professionals seemed to see the industry in a fresh light, where innovation, collaboration and leadership can thrive.
Sasha DiGuilian delivering her keynote address
Sasha DiGuilian kicked off the CWA Summit with a keynote address that noted the importance of building strong teams, valuing diverse skill sets, and having a shared vision. (Photo by Naomi Stevens)
I met many prospective gym owners, ready to take on the next step of networking, finding wall providers, and figuring out insurance. I also met prolific hold shapers while getting to climb on the newest shapes in the CBJ Grip Showcase, including on holds that may be seen in the 2024 Olympics. Because the sessions were numerous and spanned a wide range of topics, I was fortunate to have attended seminars covering both coaching and routesetting, in addition to hearing keynote speeches given by Sasha DiGuilian, Alan Watts and Tommy Caldwell. These learning opportunities exposed me to different perspectives from various leaders in the industry, who discussed the importance of establishing a solid team, the changes we’re seeing in the industry, and the development of sustainable practices. Here are my biggest takeaways from the week:

1. The Team Is the Glue Holding Your Operation Together

In the keynote address, Sasha DiGuilian advised crew leaders in the room—business owners, head routesetters, managers, team coaches, and others—to carefully craft a strong team. In order to accomplish this goal, DiGuilian recommended building a team of people who connect with each other and share a common vision. She also advised managers to add team members with varying skills, strengths and weaknesses, in order to eliminate blind spots in the business.
Geneviève de la Plante speaking at the "Diversity by Design" session
Geneviève de la Plante (center) presented with Flannery Shay-Nemirow (left) and Molly Beard (right) on how to improve diversity in setting teams, encouraging leaders in the room to approach diversity from a voluntary rather than obligatory standpoint. (Photo by Naomi Stevens)
The next morning, in the coaching roundtable, the group I was in discussed the importance of having a balanced coaching team, where different coaches have complementary skills. Then, in the “Diversity by Design: Improving Diversity in Setting Teams” session—led by Flannery Shay-Nemirow, Geneviève de la Plante and Molly Beard—the session leaders emphasized how a diverse team can be a more effective, well-rounded team, and how that diversity can also help eliminate blind spots in a routesetting program as well as a gym’s day-to-day operation. At the center of these discussions was a common line of thinking: Your team can make or break your gym, so craft your team wisely.

2. Change Is Coming (and in a Good Way)

In the “Diversity by Design: Improving Diversity in Setting Teams” educational session, the presenters discussed why having a diverse routesetting team matters and, for those who need a financial reason, how diversity improves a gym’s product. Increasing diversity has been a deliberate act in the industry for several years, but the motives for this goal are shifting. Shay-Nemirow noted that, for a while, diversity on a routesetting team meant hiring a white woman, typically done to simply check the diversity box. Now, however, diversity is increasingly understood as including folks of all races, classes, genders, sexualities, abilities and religions, and diversity is becoming valued for more than tokenism. Furthermore, industry leaders are recognizing the innate value of workers with different backgrounds and voluntarily hiring a diverse team because diversity is a good thing for the team and the business, not just a checkbox. Industry leaders are developing a greater awareness of problematic and inefficient ways of thinking and operating, and there’s a desire to do better.
Roy Quanstrom leading his session
In addition to discussing how to structure routesetting work, Roy Quanstrom also talked in his session about why proper training is crucial for both setters and gyms to flourish. (Photo by Naomi Stevens)
Roy Quanstrom presented “Are Routesetters Asking the Right Questions?”, a session in which he proposed a more efficient structure for routesetting, forerunning, and appraising boulders and routes. Quanstrom also spoke about the limited training routesetters receive: Too often, routesetters are essentially given the physical tools necessary to set and then thrown into the job, making success more difficult. As proper training for routesetting increases and more gyms provide journeyperson and apprentice roles, routesetters will be better equipped to produce a better product, avoid overuse injuries, and pass on knowledge from generation to generation. Jessica Doriot and Sharlee Strebel from the U.S. Center for Safe Sport covered best practices for coaching. Climbing has transformed from a rebellious, counter-cultural sport to a common youth activity with team, club, birthday party, and summer camp offerings. With an increase in youth climbers, there has also been an increase in processes put into place to keep children safe—a positive change, it goes without saying, that hopefully will only become more ubiquitous in the industry. USA Climbing requires Safe Sport training for industry professionals who work with or around children, and the collaboration between Safe Sport and USAC appears to be growing.
Trango Holds Pardners
We, as an industry, now have enough information on what works, kind of works, and doesn’t work to grow wisely, and I feel we are on the cusp of a cultural breakthrough. Looking forward, I am hopeful we will see a more diverse workforce (because we want diversity, not because we feel obligated to hire diverse folks), better professional development for routesetters, and a cultural shift overall that fosters safe spaces for sharing, learning, and growing together.

3. Sustainability Is Needed in Every Corner

Closing keynote speaker Alan Watts described what climbing was like for him 50 years ago; back then, climbing gyms were non-existent, the community existed outside, and in many ways society didn’t welcome climbing culture. However, over the next decades, Watts saw climbing transform into a thriving industry, with thousands of climbing gyms now open internationally, competitions and climbers sponsored by big-name brands, and large plastics corporations invested in the industry. Watts said no one would have imagined a day where the number of climbers indoors would exceed the number of climbers outdoors. And because we are now a formidable industry with a larger impact, we must work to make our actions more sustainable.
Alan Watts presenting during the closing keynote
The 2024 CWA Summit wrapped up with concluding keynote presentations by Alan Watts (pictured on stage) and Tommy Caldwell, who challenged everyone in the industry to approach growth responsibly and sustainably, striving to reduce negative impacts and increase positive ones. (Photo by Naomi Stevens)
Tommy Caldwell, who delivered the second closing keynote, said, “I don’t honestly know what’s going to happen in the world of climbing, but I know what I hope will happen.” He described how our larger numbers now allow us to do some good with our impact. He encouraged climbers and businesses to pursue ways to further reduce negative environmental impacts, challenging us to do better. As an industry, working together, we can accomplish much more than we could independently. When acting collectively, our beloved climbing areas are more likely to prosper, and so is the industry. “As businesses we can be constantly learning and constantly improving our business practices,” DiGuilian said during the opening keynote. Marisa Michael, a registered dietitian of 22 years, talked about “How to be a Part of the Solution to Eating Disorders in Elite Climbing,” stressing that tools exist to combat eating disorders and disordered eating. And in the coaching roundtable, we discussed the long-term athlete development model for youth and adult athletes alike. At the core of these presentations was the essence of sustainability: We want this sport to exist permanently, inside and outside, and we want climbing athletes to have a sustainable relationship with the sport. In order to be sustainable, businesses, people and practices must change based on new information and new conditions. Whether intentional or not, all of the speakers of the sessions I attended compelled us to build a more sustainable industry, in the fullest sense.I am excited for our industry. It feels like many of us have surpassed a large hurdle and come back stronger. That strength allows us to escape the “Fight or Flight” response at work: When we’re not in survival mode and can move beyond the metaphorical base layers of Maslow’s hierarchy of needs, we have more space to reflect, change, and ultimately grow. I am hopeful that this growth will mean increased diversity, sustainability, and success for the industry. Return to Top of Page

About the Author

Naomi Stevens Naomi Stevens is a personal trainer and a routesetter who has also worked at climbing gyms as a youth team coach. After starting college at Colorado State University in 2017, she wanted to make new friends and found climbing, fell in love, and now climbing dictates most of what she does. Naomi earned a bachelor’s degree in Ecosystem Science & Sustainability, and when not climbing she enjoys baking, gardening and crafting.  
 

We’re All in This Together

By Jamie Strong “Coming together is a beginning, keeping together is progress, working together is success.” – Henry Ford The CWA Summit in Portland this year was the fourth or fifth time I’ve attended since 2016, the year my business partners and I opened our own climbing gym. I’ve experienced the conference as a new owner, a coach, a routesetter, an experienced owner, and now also as an exhibitor with CBJ. As such, I’ve watched the industry grow and change for a number of years. It’s exciting to see innovations in every area, from new gym management software making debuts to sustainable products hitting the market, gyms creating processes around diversity and management, and even the industry at large seeing the need for organization around advocacy. The educational sessions I attended were largely gym owner/operator focused. Here are my two biggest highlights and takeaways from this year’s CWA Summit:

1. The Strength of a Team Is the Team Members

Echoing Naomi’s earlier point, teamwork is everything. From the opening address of the Summit to the many conversations I had in the owner’s roundtable and in sessions I attended, there was a clear message that creating a strong team is paramount to overall business success. But a good team is more than just bringing together people with different personalities and diverse skill sets who can do a job. As an industry, we have come a long way from the days of opening a gym and hiring your climber friends; today, more and more gyms are running businesses with specialized employees, departments, and clear hierarchies. Good leadership strategies can go a long way toward growing and bringing out the best in a team.
Garnet speaking during the opening address
“From the opening address of the Summit to the many conversations I had in the owner’s roundtable and in sessions I attended, there was a clear message that creating a strong team is paramount to overall business success,” says Strong. (Pictured: Garnet Moore, CWA Executive Director, speaking during the opening address; photo by Jamie Strong)
The interactive session “The Best Way to Increase Employee Engagement and Satisfaction” with Marisa Hoff was a hands-on workshop covering this process. Learning from her and other gym owners, managers, and team leaders about their strategies for employee feedback, team building, and the importance of connecting on a personal level with team members was a highlight of the week for me. I love coming out of a session with simple, actionable processes and tips that I can take home and implement right away, and this session provided exactly that opportunity.

2. With More Players in the Game, the Industry Is Growing, So Prepare to Be Seen

A major theme I noticed this year was around larger, “big business” issues coming into the indoor climbing industry concerning risk management, unionization, insurance, and government regulation. In the owner’s roundtable on day one, owners expressed their uncertainty about risk management as it relates to equipment and their insurance coverage. Others asked questions related to experiences with new software systems and competition formats. It was a productive time of coming together and making connections in order to pursue further action around these huge issues outside of the conference. An absolute highlight of the week was “How to Pursue Indoor Climbing Legislation in Your State,” presented by Michael Lary, Michele Lang and Tod Bloxham (board members from the Washington Indoor Climbing Coalition). In this session, they discussed their experience forming the WICC and the efforts to introduce indoor climbing legislation in the state of Washington. Learning from recent events there and seeing some of the hurdles and roadblocks they experienced in their work opened my eyes to potential concerns, how to prepare, and when to respond to issues that could arise in my gym’s backyard.
WICC booth at the Summit
Leaders of the nearby Washington Indoor Climbing Coalition—including WICC Chairperson Michael Lary (right)—were onsite at the Summit in Portland, sharing lessons learned around indoor climbing legislation and advocacy. (Photo by Naomi Stevens)
As the indoor climbing industry continues to grow, we can no longer expect to fly under the radar. As one of the presenters said, “ostrich mode is over.” With more and more eyes on climbing (which is a good thing for business!) comes more oversight. Existing and sometimes outdated regulations can impact your operations. But we can take proactive steps to protect our gyms, the employees and patrons of those gyms, and the sport of indoor climbing. While not every indoor climbing gym has encountered unionization, a major incident, or a governmental crackdown, some have. And we can learn from the gyms that have, share lessons learned, and adapt to new environments. You might call such things growing pains, and if they haven’t already impacted your gym, it’s only a matter of time before they will. The good news is we’re lucky to have leaders and other gym operators with mutual interests who have gone through these changes and can share their experiences for the benefit of the whole industry.

Closing with a History Lesson and Vision for a Bright Future

The closing plenary with Alan Watts and Tommy Caldwell brought us back to the origins of indoor climbing and then left us with a vision for the future. It was fun to be reminded of how indoor climbing started in the States, and how that beginning was closely tied to the origins of outdoor sport climbing in Oregon. The Summit being hosted in Portland this year brought us full circle. Tommy’s message of hope challenged us all to think big and to keep sustainable practices at the forefront of our business practices, ultimately reminding us that maintaining a connection with the natural world is the only way forward. Return to Top of Page

About the Author

Jamie Strong Jamie has been working in graphic design and marketing for about a decade. She is a co-owner of a climbing gym, a youth climbing coach, and a certified yoga instructor. Jamie holds a master’s degree from University College London and a bachelor’s degree from Missouri State University. She spends her weekends and vacations traveling to climb throughout the U.S.  
 

Celebrating the Community of the Climbing Business

by Scott Rennak The word community gets used a lot at climbing gyms, usually in describing a quality of the facility that attracts members and customers. For many climbers, the social benefits of the gym community are even more important than the physical or mental benefits. These places are where we meet friends, old and new, and share stories and the act of climbing together. After returning from this year’s CWA Summit, it crystallized to me how this annual event represents the professional community of our industry. No place else brings together so many of us. While we are all focused on building communities in our places of work, I think together we represent an important subset of those communities—one composed of leaders, teachers, mentors and innovators in the climbing business.
A gym developer roundtable in Portland
The largest industry gathering in North America, the Summit is a moment for all professionals in the climbing business to connect and reconnect, teach and learn. (Pictured: Andrew Potter sharing some beta on Approach’s software during a product presentation in Portland; photo by Scott Rennak)
In professional circles we use the term networking to describe activities in this commerce-driven setting, and perhaps that business term is appropriate. Admittedly it’s a space filled with exchanges of dollars for products and services, trades of knowledge and connections. Yes, that side of things is true; it’s commerce that underpins these events. But once we’re together, it’s our humanity that builds the deeper bonds. And for me at least, those deeper bonds have tremendous value. A big part of the value I derive from the Summit comes from seeing old friends, and meeting new ones—hearing about what’s happening with their kids or families, the next big trip they’re going on, objectives in the outdoors or at home. When we look deeper, it’s these aspects of our lives that really are important to each of us. Of course we need to work and put food on the table, but it’s our families and activities and personal lives that drive that need. Hearing about the “real life” stuff, sharing our own stories, connecting as human beings with passions—these moments are more valuable to me than just selling another thing to another customer. The Summit is about building relationships and, when multiplied across the whole room, building community.

Community Is Good for Business

I heard more than one vendor express sadly, “It’s always the same people here,” like they would want to see a fully different crowd every year. That perspective is myopic in my opinion, and misses a core benefit of this event. First, it’s not true. Every year the Summit has many dozen (perhaps a hundred sometimes) prospective new climbing gym owners—the dreaming, visionary entrepreneurs who will soon be bringing climbing to a new population. Most vendors crave more interactions with this cohort because therein lies potential for, in their mind, the largest sales. But in our still small industry, admittedly there are few of these people in attendance.
A programming roundtable in Portland
Coaches and setters, suppliers and nonprofits…there’s always a diverse mix of industry professionals at the Summit and a little something for everyone. (Pictured: Dawn Young leading her “The Evolution of Yoga in Climbing Gyms” presentation this year; photo by Scott Rennak)
By far the larger group of attendees consists of current staff and owners of climbing businesses—industry leaders who have one year or decades of experience. They came back this year to learn and network, to share their stories and hear from others, to visit with friends and meet new ones—in short, to help people and businesses flourish, which by extension builds community. That’s a core attractive quality of the Summit, and it’s worth celebrating. Together these industry incumbents are the people choosing to expand their gyms or businesses, and they also provide counsel to new dreamers. They make purchase decisions themselves, give referrals to others, and also evolve in their preferences. The seeds of those actions are sown at the Summit. So if you’re a vendor reading this, reconsider your sadness and rest easy knowing that while many faces are familiar, purchasing decisions are being made and influenced at the Summit. And if you represent a climbing facility at the event, know that your peers in the room can help you in your professional quest. The main gathering for the professional community in our industry is a good place for you and your business to be.

Community Drives Us Forward

Getting to warmly shake the hand of someone you had previously only emailed or spoken with on the phone is a moment that firms up your relationship. Multiply that moment by a thousand people, and together we’ve reinforced the climbing business community. Be they with professionals from across town or across the world, the relationships we build at the Summit transcend business and extend into our personal lives and outdoor adventures. Like friendships outside of work settings, these industry relationships also add more than just “good feels” to one’s life. They help us genuinely thrive. In gyms, one member might ask another about how to do a move, or what they do for training. At the Summit, we ask for and provide advice on how to solve our business problems. Operations, insurance, financing, managing teams, running programs, setting good routes…sharing knowledge in these areas improves our businesses and, collectively, the entire climbing industry. Just like in our personal lives, sharing these challenges and triumphs is what bonds us together, fostering stronger communities and relationships.
Thanks for coming to the CWA Summit in Portland!
The CWA Summit in Portland has come and gone, but plans are already underway for next year’s gathering, set for a return to Salt Lake City in April. (Photo by Scott Rennak)
The keynotes underscored the value of relationships: Sasha DiGuilian talked about how rewarding it was to complete a new first ascent with Lynn Hill recently; Tommy Caldwell shared memories of the Dawn Wall ascent with Kevin Jorgeson; Alan Watts described friendships and the community he saw grow around Smith Rock with the advent of sport climbing. All of these experiences enriched their lives. We likely won’t ever climb the Dawn Wall together, but our industry relationships can enrich our own lives. They help us through hard times, and together we celebrate our personal and professional successes. We lean on and uplift each other. I’m thankful for this professional community we’ve built together that serves climbers. Return to Top of Page

About the Author

Scott Rennak Scott has been promoting indoor climbing since 1997 when he bought Climb Time of Cincinnati and started what would become the American Bouldering Series. Since then, he has helped hundreds of small businesses grow, including climbing gyms and manufacturers. He is available for projects through Reach Climbers. In his free time, he still scours nearby hills for fresh boulders, skis all year, and is a dedicated father to his two young children.

Climb Insider: pods, comps, crag tips

image of climbing competition

Just a few thoughts

While we’re all waiting for the Budapest Olympic Qualifier, U.S. comps continue. Collegiate Nationals went down in Arizona last weekend, and Vail has their big annual comp next week, the 2nd time as the North American Cup Series, previously a World Cup for many years, and an earlier legacy that goes back to 2002. Also in comp news, the Ice Climbing World Cup will be returning to Colorado this coming winter, to be held on the outdoor wall at the new Longmont Climbing Collective. See The Freshest Job Posts Here

Community & Culture

Trango Holds Pardners

Crag Scene

Comp Scene

For Managers

For Routesetters

Assemble Walls for IMPACT – Climbing Jobs Weekly 2024 May 30

image of impact walls CBJ hosts the most active job board for climbing businesses and organizations. Below are the latest posts from this past week…
Climbing Wall Assembler IMPACT Climbing Lebanon, NH “IMPACT Climbing is a leading North American custom climbing wall manufacturer; from inception to execution, we make dreams a reality. IMPACT Climbing is all about bringing rock climbing to the masses. Collectively, we design, fabricate and install rock climbing walls of varying sizes for both residential and commercial use. We take pride in the exceptional quality of our products and our team. Each member of our team shares in our core values: Inspiration, discovery, learning, motivation, progression, achievement, honesty, integrity and initiative. Our team works collaboratively with our clients to bring their visions to life. IMPACT is leading the way in innovation and quality craftmanship. We make dreams come true and build products that last.”
Eldorado Climbing

JOB SEEKER TIPS:

How To Explain Your Reasons for Leaving a Job By Hanne Keiling “No matter the reason for leaving your job, ensure you respond to this question tactfully. A hiring manager who’s asking this question is trying to determine what you may be looking for in your next opportunity that you didn’t have previously. They may also hope to identify your preferences to ensure you’re a good match for the role.” Read the full article here

LATEST JOB OPENINGS

See all current jobs // Post your job FT = full time PT = part time
RECENT/TOP JOB POSTS AT CBJ LOCATION TYPE
Gym Technician at Town Of Canmore Canmore, AB FT – coach, front desk, instructor
Programs Director at Granite Arch Rancho Cordova, CA FT – manager
Manager at Pacific Edge Santa Cruz, CA FT – manager
Community Manager at Whetstone Fort Collins, CO PT – manager
Head Coach at Ascent Fort Collins, CO FT – coach
HR Generalist at The Spot Colorado PT – other
Assistant Director at Alford Lake Camp Hope, ME Temp – instructor
Marketing Manager at Everlast Minneapolis/St. Paul, MN FT – mktg/sales
Head Coach/Team Manager at Spire Bozeman, MT FT – coach, manager
Wall Assembler at Impact Lebanon, NH FT – manufacturing
Head Routesetter at Hudson Boulders Latham, NY FT – routesetter
Head Coach at Reach Philadelphia, PA FT – coach
Head Coach at Onsight Knoxville, TN FT – coach
Routesetter at Climb Murfreesboro Murfreesboro, TN FT – routesetter
Gym Manager at The Front Salt Lake City, UT FT – manager
Head Routesetter at Greater Heights Madison, WI FT – routesetter
Executive Director at Southeastern Climbers Coalition Remote FT – other

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June 20 Webinar: Incident Response As Customer Service

Incident Response As Customer Service

How should you handle incidents?

Risk management isn’t usually viewed as an element of customer service, but the two topics are more intertwined than one might think. To show how they’re connected, this next webinar will combine standards and expectations from Granite Insurance, a respected broker, with practical actionable steps and best practices from seasoned operations consultancy Rise Above. What type of service should you deliver? This session will help answer that question and covers:
  • Why risk mitigation and response is actually customer service
  • How to assess risk, how to prepare for and respond to incidents
  • How to document and manage incidents
This session is intended for anyone who deals with incident response, including managers, instructors, and front desk team. Join us Thursday, June 20th at 11:00am MDT. Hosts Gavin Heverly of Rise Above Consulting with Ben Todd and PJ Hennessey of Granite Insurance will lead this webinar as part of the ongoing CBJ Climbing Gym Management Series. CBJ Members: RSVP Here for Free Access** Not a Member? Purchase Access Here for $59
Eldorado Climbing

All staff of CBJ members are invited!

**Live webinars are offered as a FREE member benefit to staff of CBJ member businesses at the Biz level and above (check if your employer is a member here). Each staff member must RSVP, although managers can RSVP for multiple staff. On-demand video recordings are available to staff at Plus or Premium member businesses and individual purchasers. Questions about accessing these recordings? Email us at info@climbingbusinessjournal.com. See All CBJ Webinar Recordings Here

Meet your presenters:

Rise Above Consulting, founded by Gavin Heverly, specializes in solving complex and high-value operational challenges for businesses. Rise Above partners with passionate business owners and entrepreneurs to overcome operational and cultural challenges so they can scale success and drive high-performing culture. Heverly has 25 years of experience opening, growing and running climbing gyms, with much of that career spent at the executive level. riseaboveconsultancy.com Rise Above Consulting
Granite Insurance has served businesses for nearly 100 years, with specialized offerings for climbing gyms and other adventure and recreation activities. After years of working with clients in these areas, both PJ Hennessey and Ben Todd have developed in-depth knowledge about the needs of climbing gyms and are constantly advising owners and managers about risk. graniteinsurance.com Granite Insurance

Climb Insider: gym news and topics for women

image of brooke raboutou at olympic qualifiers

Just a few thoughts

Last week was huge with the CWA Summit and Shanghai Olympic Qualifier. Great work to the CWA staff, volunteers, and presenters for another awesome trade show! And congrats to all the athletes who earned big points on their way to Paris! Bunch of interesting pieces below. A deep dive into gym unions. A tale of recovery after an accident. Topics for and about women, mothers, paraclimbers, and affinity groups. Lots of new gym openings, and one for sale. See The Freshest Job Posts Here

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