Customer service is more than “being nice”. It’s the complete process of meeting or exceeding the needs of your customers, which takes understanding what they value from your business. Done right, customer service design becomes an engine of retention that fuels your growth. Customer service builds customer loyalty.
Ready to learn more? Join us Wednesday, June 28th at 11:00am MDT for “Building Loyalty Through Customer Service Design”. This is the latest webinar in our Climbing Gym Management Series with host Gavin Heverly of Rise Above Consulting.
CBJ Members: RSVP Here For Free Access**
Not a Member? Purchase Access Here for $59
**This live webinar is offered as a FREE member benefit to staff of CBJ member businesses at Biz, Plus or Premium levels. Each staff member must RSVP, although managers can RSVP for multiple staff. The on-demand video recordings will be available to staff at Plus or Premium member businesses and individual purchasers.
Not a member yet? No problem, RSVP and be sure to enroll 48hrs before each webinar:
Miss our previous webinars?
No, you didn’t! Recordings of our earlier sessions are accessible 24/7 with Plus or Premium membership or individual purchase for $59. Here’s what some attendees said:
“There were definitely a lot of takeaways, which we are already implementing into our processes.” Andrew Kozak, Vice President, Sportrock
“Really well done and put together nicely!”
“Dense with information.”
Hiring and Retaining Your All-Star Team
Setting Your Culture Up For Success
Launching Your First Climbing Gym
If you’re a current a Plus or Premium member with questions about accessing these recordings, please email us: info@climbingbusinessjournal.com.
Sample excerpts…
Climbing Business Journal is an independent news outlet dedicated to covering the indoor climbing industry. Here you will find the latest coverage of climbing industry news, gym developments, industry best practices, risk management, climbing competitions, youth coaching and routesetting. Have an article idea? CBJ loves to hear from readers like you!
