Chief Operations and People Officer

We’re expanding The Pad Climbing team and are on the lookout for a Chief Operations and People Officer (COPO) to join our HQ. This role is all about leading our operations and people with a focus on nurturing talent, optimizing gym operations, and maintaining our unique culture during rapid growth. You’ll be the go-to person for ensuring our team’s maturity matches our company’s growth, through coaching, operational oversight, and strategic planning.

At The Pad Climbing, we foster a community where climbing, fitness, love, and a collective spirit of adventure thrive. Our ethos is grounded in diversity, inclusivity, and the relentless pursuit of innovation. We are female-led in a traditionally male-dominated arena, celebrating our differences, and believing they fuel our creativity and strength. We warmly invite candidates from underrepresented backgrounds, including veterans, individuals with disabilities, members of the queer community, and people of color, to join us in this journey.

Our Mission:

To build immersive experiences, spaces, and opportunities through climbing, community, fitness, and love.

You will be responsible for:

• Guiding leadership development, enhancing the capabilities of our current and future leaders.
• Streamlining gym operations for efficiency, while ensuring our culture thrives.
• Playing a key role in strategic expansion, influencing decisions that shape our future.
• Integrating into our culture, respecting its values while bringing in fresh operational perspectives.
• Collaborating with the team to refine operations and leadership strategies, making our work environment even better.

You will be accountable for:

• Elevating our leadership team’s effectiveness, ensuring they’re aligned with our company values and goals.
• Achieving operational efficiencies, reducing unnecessary expenditures without compromising our culture or service quality.
• Adapting and learning our processes, contributing to our growth with autonomy as trust is established.

You will be consulted for:

• Strategic planning related to expansion and operational efficiency.
• Leadership development programs and initiatives.
• Operational improvements and culture integration strategies.

You will be informed about:

• Updates on company-wide policies, strategic goals, and operational metrics.
• Feedback on leadership development efforts and operational efficiency measures.

Requirements:

• Proven track record in operational leadership and people development, ideally in the fitness or climbing gym sector.
• Strong strategic planning skills, with the ability to adapt and integrate into new cultures.
• Excellent communication skills, capable of engaging with diverse teams and driving change.
• A genuine interest in fostering a positive, empowering work environment for all team members.

Codeword: Anchor

What we have to offer:

• A pivotal role in a fast-growing company with the opportunity to shape our future.
• A vibrant, inclusive culture that values community, innovation, and fun.
• Competitive compensation: $90,000 to $150,000 annually.
• Gym membership for self plus immediate family.
• Unlimited leave.
• Silver level PPO, vision, and dental
• Childcare stipend.
• Wellness stipend.
• Pro deal and in-gym discounts
• Fully remote work with occasional travel opportunities (3-4 times a year potentially)

We are an equal-opportunity employer that welcomes diverse voices and experiences aligned with the vision of our organization: Climbing. Community. Fitness. Love.