Home Facilities Operations Manager

Facilities Operations Manager

Website Summit Climbing Yoga Fitness

Department: Operations
Hours: 25-40/hrs week
Pay: Hourly (base $16)

Job Summary

The ideal Summit Facilities Operations Manager loves rock climbing and is passionate about facilitating back of house operations to run smoothly and efficiently. They ensure facility issues are addressed appropriately and support all Summit locations through a wide range of  projects and administrative tasks. Such tasks could include running reports, writing and maintaining standard operating procedures, and auditing records. They thrive in support roles, are constantly offering solutions to address needs, and are able to be flexible day to day as escalations may cause a need to re-prioritize goals and tasks. They should be highly organized, proactively communicate and be able to balance multiple schedules and projects.

Primary Responsibilities and Duties

  • Facilities: Manages, organizes, and coordinates the ongoing maintenance and repair needs of Summit facilities – including HVAC, flooring, plumbing, routine inspections, etc. (approx. 25 hours/week). Reports directly to the CEO for this portion of the role.
    • Main point of contact for facility and repair issues across locations
    • Gathers quotes for repair work and improvements, and presents them for budget approval
    • Coordinates and monitors the work of internal staff or external contractors to ensure terms of agreements are met and work is completed satisfactorily
    • Trouble-shoots and responds to after-hours issues affecting the operational aspects of facilities, such as HVAC issues, plumbing/electrical issues, etc.
    • Audits maintenance procedures for gym equipment and HVAC
  • Operations admin support: Assists in a variety of back of house administrative tasks, supporting daily Operations and maintaining standard procedures (up to 15 hours/week). Reporting structure depends on the specific project, but will generally be reporting to Sr. Director of HR or Sr. Director of Operations. Tasks may include:
    • Pulling reports for key metrics, promotions data, insurance renewal
    • Troubleshooting client account issues escalated beyond GM level
    • Writing, editing, and maintaining SOP (standard operating procedure) documents
    • Collaborating with Ops managers and department leaders to reach alignment and consistency in SOPs
    • Administrative duties for Summit’s POS system
    • Coordinating COI for groups/vendors
    • Facilitating annual audits and renewals of compliance
    • General administrative duties for Operations department

Qualifications and Skills

  • Required experience: personnel management, project management, knowledge of climbing
  • 2+ years experience working at a climbing gym preferred
    Work at heights experience and gym maintenance experience is a plus
  • Must be highly organized and self-motivated
  • Must be able to quickly pivot and readjust priorities
  • Must be an exceptional communicator
  • Strong writing and editing skills preferred
  • Strong work ethic and teamwork mindset
  • Able to identify opportunities for growth in oneself, employees, the community, and the business
  • Able to problem-solve quickly in a range of situations
  • Flexibility to work days/evenings/weekends as needed
  • Basic computer, Excel, GSuite, and administrative proficiency

Physical Demands

  • Ability to sit at a desk/computer for up to 8 hours at a time during office hours
  • Ability to be on one’s feet for up to 8 hours at a time and lift up to 50 lbs on a regular basis
  • Ability to ascend a 55 foot climbing wall if needed for any reason
  • Ability to regularly travel between gyms and satellite locations

Benefits

  • Health, Vision, Dental and Life Insurance
  • Mileage reimbursement
  • Free Summit membership + 2 sponsored memberships
  • 401k matching

To apply for this job email your details to terry@summitgyms.com