The Hold Room
The Hold Room


    Routesetter Bundle from Chalk Cartel

    Website Sender One Climbing



    A Training & Development Coordinator is passionate about building a high-performance team with the technical and soft skills required to provide exceptional experiences to everyone who visits a Sender One facility. As the Training & Development Coordinator you will be responsible for coordinating, implementing, and auditing training programs for Customer Experience and Programs departments – across multiple Sender One locations – with a focus on shaping a team that embodies a level of professionalism that sets Sender One apart from other gyms in the rock climbing industry.


    • Deliver engaging, interactive training material related to youth programs, customer experience operations, and risk and safety management;
    • Deliver training material with a variety of techniques including but not limited to: instructor-led training, video and webinars, and gamification;
    • Evaluate the effectiveness of training programs through surveys, assessments, and observations;
    • Stay up to date with climbing  industry trends, Training and Development best practices, and new techniques related to training and development;
    • Audit Youth Programs and Customer Experience staff to ensure they are delivering the highest level of competency and professionalism;
    • Maintenance of training programs, including but not limited to: manuals, presentations, videos, and online resources;
    • Coordinate with Department Managers to ensure new hires have a smooth transition from their initial training into their department training;
    • Participate in check ins, identify developmental needs of staff and provide coaching and mentoring as appropriate
      Track performance and development conversations using our HRIS, Paycom;
    • Schedule new hires for new hire training, 60-day training, and 60-day reviews;
    • Assist with interviews as needed;
    • Order & prepare materials for new hire welcome bags;
    • Foster a work culture of continuous learning and growth across Sender One facilities;
    • Performs other related duties as assigned by the Training & Development Manager.


    • Passionate about learning and training in the climbing, yoga, and fitness industry;
    • Passionate about working with kids and developing the next generation of climbers;
    • Advanced knowledge of bouldering, top roping, and lead climbing disciplines as well as associated equipment and techniques;
    • Enjoys helping others reach their full potential;
    • Strong written and verbal interpersonal skills, including in a large group setting;
    • Performs detail-oriented tasks accurately and consistently;
    • Is adaptable to change;
    • Works well in individual and collaborative environments;
    • Intrinsically motivated and takes initiative;
    • Socially perceptive and can tactfully give and receive feedback;
    • Pursues continuous personal and professional growth;
    • Lives and breathes Sender One’s core values and purpose;
    • At least 2 years of experience in Training and Development;
    • Proven experience in a leadership role developing technical and soft skills others, preferably in the rock climbing gym industry.

    Industry Experience:

    • Strong knowledge of climbing industry;
    • Experience coaching team members upwards, sideways, and out of an organization;
    • Experience with recruiting, hiring, training, and developing teams;
    • Proficiency with Google Suite, including: Gmail, Drive, Docs, Sheets, Slides and Forms;
    • Proficiency with online meeting platforms (i.e. Zoom, Google Meets, etc.);
    • Knowledge of Rock Gym Pro a plus;
    • Knowledge of Basecamp a plus;
    • Knowledge of When I Work a plus;
    • Knowledge of Paycom a plus.

    Time Commitment:

    • Must be fully available to work at least one weekend day based on business needs (Sat or Sun);
    • Must be able to work a minimum of 2 frontline shifts per week (Customer Experience and/or Programs);
    • Must have reliable transportation and be able to work on site at various gym locations as assigned by the Training & Development Manager;
    • Must be available to attend weekly department meetings;
    • Must be able to attend mandatory all-staff quarterly meetings;
    • Starting pay range for this position is $22 – $27

    * Expected to work ~3 shifts/week in their primary department (Training & Development) w/ ~2 shifts/week in a secondary department (CX, Programs, etc.)

    To apply for this job please visit

    Harness Consulting