LAKEWOOD RISK & SAFETY/FACILITIES SUPERVISOR

Overview:

A Facilities Supervisor is someone who is passionate about improving the look and feel of the facility. Facilities Supervisors are adaptive, organized, and manage their time effectively on multiple facility projects.

Responsibilities:

• Expert on all the responsibilities of a Facilities Specialist;
• Has overall responsibility for the general upkeep and maintenance of a single Sender One facility;
• Oversees ongoing execution of services & maintenance such as cleaning, equipment maintenance, heating/air conditioning, etc;
• Finding and implementing improvements on methods of maintenance and inspection tasks.
• Supervise all staff facilities staff (custodians, technicians, groundskeepers etc.) and external contractors
• Acts as the key point of accountability for any ongoing facilities/maintenance projects that do not fall within the responsibilities of Sender One’s Construction Manager;
• Maintain all current policies and procedures concerned with customer facing cleanliness and sanitation including but not limited to the use of personal protective equipment (PPE);
• Take initiative to help the team progress to our shared purpose – discover ourselves and connect with others through climbing;
• Work closely with the Company Risk & Safety team to ensure the facilities meet or exceed risk, accessibility, and state compliance standards;
• Work closely with the Customer Experience department to lend help during unforeseen high-traffic periods;
• Investigate incidents and coordinate efforts with the Risk & Safety team to implement, develop, and improve Risk & Safety policies and procedures;
• Update and track the incident tracking database;
• Manage facility inspections, equipment inventory, and the replacement of protective equipment.

Profile:

• Passionate about climbing, maintenance, and instructing;
• Solves problems and thinks fast on their feet;
• Adapts to overcome challenges;
• Able to learn new skills on the job;
• Work well in both an individual and a collaborative environment;
• Communicate effectively;
• Keep yourself and others accountable;
• Able to lift and carry up to 50 lbs;
• Take initiative without prompting;
• Works efficiently with attention to detail;
• Thinks independently and creatively;
• Keeps workspace clean and organized;
• Functions at a high level in stressful situations;
• Embraces change when necessary and manages it when it comes.

Industry Experience:

• Able to troubleshoot and resolve minor electrical and/or plumbing issues like: swapping light ballasts, light switches, electrical outlets, clearing sink or toilet clogs, changing flush valves, and changing wax rings;
• Ability to use a variety of tools and equipment necessary to maintaining and/or improving  the facility including hand tools and power tools;
• Can perform patch and paint of drywall;
• Valid driver’s license and insurance;
• Travel to other locations for meetings and/or other job related duties;
• At least one year of leadership experience;
• Top rope & lead belay climbing experience;
• Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;
• Knowledge of Rock Gym Pro software;
• Knowledge of Basecamp;
• Experience coaching and instructing.

Time Commitment:

• Must be able to work a minimum of 32-40 hours per work week;
• Must be available to work mornings during weekdays;
• Meet with the Sender One Facility Manager once a week;
• Meet with the Gym Manager once a week;
• Must be able to attend the Mandatory All Staff Quarterly meetings.

Key Performance Indicators:

• Cleanliness Customer Satisfaction Score;
• Task Resolution Time;
• Task Completion Rates;
• Non-payroll Costs.