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    LAKEWOOD PROGRAMS SUPERVISOR

    Elevate Climbing Walls

    Website Sender One Climbing

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    Overview:

    A Programs Supervisor is someone who develops the Programs team and embodies Sender One’s core values when making decisions. As a coach and mentor, the Programs Supervisor collaborates with the Programs Manager to ensure all Sender One staff, including coaches, instructors, & camp staff are providing outstanding experience to new visitors, guests, members, and partners who walk through our doors.

    Responsibilities:

    • Expert on all the responsibilities of a Youth Programs Lead Coach and Camp Lead;
    • Complete goals on development plan set by the Programs Manager;
    • Manages staff of instructors, recreational & competition coaches as well as camp staff to ensure the delivery of all programs curriculums are meeting Sender One’s standards;
    • Collaborates with the Programs Manager to determine hiring needs;
    • Assist with the hiring and onboarding process, including but not limited to, training new hires & current staff to maintain the Program’s standards;
    • Develops the Youth Programs Shift Leads and leads staff participation in quarterly themes and/or sales;
    • Checks in with assigned staff on a monthly basis and coaches for accountability and performance;
    • Communicates operational, customer service, risk management, and staff issues with Customer Experience Manager;
    • Responses to customer feedback received in-person interactions using the “Hug Your Haters” philosophy;
    • Understands other gym department functions and offerings;
    • Attends the weekly department meeting to inform other department managers of changes, updates, and/or stucks in the Programs department;
    • Collaborates with Customer Experience Manager to cross train staff. Able to train and work as a Customer Experience specialist.

    Profile: 

    • An experienced and trusted advisor for staff – discover & connect with others;
    • Delegates and communicates with staff clearly and respectfully;
    • Passionate about climbing, working with kids, and instructing;
    • Ability to harness imagination and find novel approaches to shared responsibilities;
    • Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end;
    • Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner;
    • Work with a team, provide support to fellow team members, share ideas, and earn trust;
    • Take initiative and have the drive to grow professionally.

    Industry Experience:

    • Top rope & lead belay and climbing experience;
    • Interviewing & hiring experience;
    • Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;
    • Knowledge of HRIS, Paycom a plus;
    • Knowledge of Rock Gym Pro reporting & data handling;
    • Knowledge of Basecamp;
    • Experience coaching and instructing.

    Time Commitment:

    • Must be able to work a minimum of 3 Youth Program shifts, including a minimum average of 8 office hours in the Youth Programs department per work week (Sun – Sat);
    • Must be fully available to work at least one weekend day per work week (Sun – Sat);
    • Must be able to work certain morning, night, and alternate weekend day shifts depending on business and/or operational needs;
    • Must attend the Weekly Youth Program’s meeting;
    • Must attend the Mandatory All Staff Quarterly meeting.

    To apply for this job please visit www.paycomonline.net.

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