LAKEWOOD PROGRAMS SUPERVISOR

Overview:

A Programs Supervisor is someone who develops the Programs team and embodies Sender One’s core values when making decisions. As a coach and mentor, the Programs Supervisor collaborates with the Programs Manager to ensure all Sender One staff, including coaches, instructors, & camp staff are providing outstanding experience to new visitors, guests, members, and partners who walk through our doors.

Responsibilities:

• Expert on all the responsibilities of a Youth Programs Lead Coach and Camp Lead;
• Complete goals on development plan set by the Programs Manager;
• Manages staff of instructors, recreational & competition coaches as well as camp staff to ensure the delivery of all programs curriculums are meeting Sender One’s standards;
• Collaborates with the Programs Manager to determine hiring needs;
• Assist with the hiring and onboarding process, including but not limited to, training new hires & current staff to maintain the Program’s standards;
• Develops the Youth Programs Shift Leads and leads staff participation in quarterly themes and/or sales;
• Checks in with assigned staff on a monthly basis and coaches for accountability and performance;
• Communicates operational, customer service, risk management, and staff issues with Customer Experience Manager;
• Responses to customer feedback received in-person interactions using the “Hug Your Haters” philosophy;
• Understands other gym department functions and offerings;
• Attends the weekly department meeting to inform other department managers of changes, updates, and/or stucks in the Programs department;
• Collaborates with Customer Experience Manager to cross train staff. Able to train and work as a Customer Experience specialist.

Profile: 

• An experienced and trusted advisor for staff – discover & connect with others;
• Delegates and communicates with staff clearly and respectfully;
• Passionate about climbing, working with kids, and instructing;
• Ability to harness imagination and find novel approaches to shared responsibilities;
• Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end;
• Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner;
• Work with a team, provide support to fellow team members, share ideas, and earn trust;
• Take initiative and have the drive to grow professionally.

Industry Experience:

• Top rope & lead belay and climbing experience;
• Interviewing & hiring experience;
• Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;
• Knowledge of HRIS, Paycom a plus;
• Knowledge of Rock Gym Pro reporting & data handling;
• Knowledge of Basecamp;
• Experience coaching and instructing.

Time Commitment:

• Must be able to work a minimum of 3 Youth Program shifts, including a minimum average of 8 office hours in the Youth Programs department per work week (Sun – Sat);
• Must be fully available to work at least one weekend day per work week (Sun – Sat);
• Must be able to work certain morning, night, and alternate weekend day shifts depending on business and/or operational needs;
• Must attend the Weekly Youth Program’s meeting;
• Must attend the Mandatory All Staff Quarterly meeting.