SENDER ONE EVENTS & OUTREACH MANAGER

Overview: 

An Events & Outreach Manager is someone who is passionate about organizing and executing events and climbing competitions, and building and maintaining a strong & diverse community at Sender One. An Events & Outreach Manager embodies the Sender One core values, is proactive, self-motivated, solution driven, and delivers outstanding customer experiences to guests, members, brand partners, sponsors and collaborators.

Responsibilities:

• Plan, organize, and oversee large scale events and climbing competitions from conception to event recap including, but not limited to: Bouldering League, Youth Climbing Competitions, Grand Openings, Summer Send Off;
• Strategically build out the annual events calendar in collaboration with the Operations team;
• Develop and maintain community outreach and programs that align with our company’s core values and purpose, specifically–our Sender One Cares Program;
• Connect, build, and maintain relationships with partners, vendors and non-profit organizations including overseeing donations requests;
• Solicit event sponsors and ensure mutually beneficial relationships;
• Train and guide the gym Community Coordinators to execute successful gym level events, outreach events, and meet-ups that align with Sender One’s overarching goals as well each location’s individual goals;
• Oversee gym level community events, outreach events, and meet-ups structure by setting clear expectations and making resources easily accessible for the gym Community Coordinators;
• Gather content–photos / videos / verbal and written recaps–at events;
• Track and monitor event success through attendance, budget, staff feedback, and survey responses;

Profile:

• Passionate about growing the sport of indoor rock climbing through community building;
• Develops new and creative solutions;
• Productive in an individual and collaborative environment;
• Detail-oriented, exceptionally organized, and manages time and projects efficiently & effectively;
• Self-motivated and goal-oriented;
• Flexible and able to adapt to change;
• Ability to work in a fast-paced environment and functions at a high level in stressful situations;
• Strong interpersonal and communication skills – written and verbally;
• Exercises self-awareness and empathy;
• Lives and breathes our core values and purpose.

Industry Experience:

• Excellent customer facing experience and skills;
• Excellent copywriting skills with a relatable and friendly tone;
• Proficient knowledge of the climbing industry;
• Proficiency in Google Suite – Gmail, Sheets, Docs, Drive, etc.;
• Proficiency in Rock Gym Pro (RGP);
• Understands key marketing and brand strategies;
• Knowledge of outreach, event, meet-up, and competition trends;
• Knowledge of social media platforms (Instagram, Facebook, YouTube, Tiktok);
• Knowledge of Canva and WordPress;
• Skills in photography and/or videography a plus;
• Adobe Creative Cloud experience a plus.

Time Commitment:

• Must be able to work 40-50 hours per work week;
• Must be able to attend a weekly marketing meeting each week;
• Must be available some weekends and weekday evenings for outreach and events;
• Must have reliable transportation and be willing to travel between gym locations.

Key Performance Indicator(s):

• Event and Competition Participant #
• Event and Competition NPS
• # of Free Passes handed out at Outreach Events company wide