Assistant Director, Gym Operations

At Movement, our core values of partnership, inclusion, passion, innovation, and integrity are at the heart of everything we do. We’re not just a climbing gym – we’re a community that’s dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we’re building an extraordinary team that’s committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

JOB SUMMARY

The gym leadership team is comprised of the Assistant Gym Director and Gym Director. As a team, they are responsible for ensuring that the gym functions smoothly, all staff are supported and upholding our Core Values, and that we are providing an excellent customer experience.

The Assistant Gym Director will report to the Gym Director.

The ideal candidate will have a balance of great customer service and leadership skills, as well as excellent administrative abilities. Proven success in developing and managing a high performing team in a fast-paced environment. Ability to see the big picture as well as the everyday details are essential to being a successful Assistant Gym Director.

 JOB RESPONSIBILITIES

Assist the Gym Director with the management of all gym operations and administrative duties including but not limited to:

• Providing leadership and direction to all staff in alignment with our mission, vision and values
• Hiring, training, and scheduling of staff
• Management and mentorship of staff
• Overseeing the delivery of excellent front-line customer service
• Ability to connect with diverse groups of people from all social and economic segments of the community
• Ability to lead and influence through collaboration, managing change, and building consensus
• Financial reporting, deposits and payroll tasks
• Resolving membership questions
• Serve as a shift supervisor for the gym as part of a rotating management schedule
• Working 1-2 desk shifts per week, including evenings and weekends

JOB REQUIREMENTS

• Incredible customer service skills, attention to detail and strong organizational skills
• Excellent administrative abilities, including organization, comfort with computer work, and ability to learn new software
• Strong leadership skills and the ability to effectively communicate team goals
• Role mode in current position and in excellent standing with current management staff
• Experience in retail, instruction, and operations
• Experience in scheduling
• Ability to build and lead a high-performance team
• Vision for what needs to be done and ability to execute (self-directed)
• Embodies the mission, vision and values and able to foster this sense of culture in all staff
• Ability to solve problems and handle difficult situations with sound judgment
• Proficient in organizational tools such as web-based applications, MS Office and POS tools
• Passionate individual who is eager to integrate and build the local climbing community
• Schedule & Presence
• Ability to provide consistent presence in gym by working from gym daily, including regular presence during weeknight peak hours. Ability to flex schedule to attend events.
• Uses their district gyms regularly for climbing, working out and yoga, including during peak hours such as weeknights and weekends.
• Sunday through Thursday work week

ADDITIONAL INFORMATION

• Full-time position
• Salary starts at $65,000-$75,000 annually based on experience and location
• Paid time off
• Health benefits and retirement plan available
• Free gym membership

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.