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    Programs Director

    OnSite

    Website Granite Arch Climbing Center

    Position: Programs Director

    Workload: Full-time; 40 hours/week

    Basis: At-will, hourly, non-exempt

    Pay: $20 – $23 depending upon experience level

    Start Date: ASAP

    About this Position:

    Since 1996, Granite Arch has served the Sacramento area as a hub for the local climbing community. With our uniquely constructed natural walls, our welcoming environment, and our emphasis on high-quality youth programming, we have found a strong community that we’re committed to continually investing into.

    We’re looking for a Programs Director to oversee the continuation of our youth programs’ legacy, as well as the development of a catalog of new adult-focused programming. In practice, this means holding responsibility for end-to-end management of all youth and adult programs, including assessing community needs for new programming, developing curriculum to fit community needs, creating a program schedule, setting prices, selecting staff, training staff, creating promotional materials, managing program enrollment, keeping non-program staff up to date on program changes, directly interfacing with program participants (and parents), filling in for coaches/instructors when necessary, collecting feedback, and making changes and improvements where necessary. Additionally, the Programs Director will be expected to contribute to high-level decision making as one of the four pillars of our management team alongside the Staff Manager, Facilities Manager, and gym ownership.

    Programs managed by the Programs Director:

    • Competitive Youth Team (~10-18)
    • Recreational Youth Team (10-18)
    • Introductory Youth Club (7-12)
    • Homeschool Climbing PE Class (7-18)
    • Summer Camp (7-12)
    • Upcoming adult programs (still in development)

    Duties:

    • Execute selection, onboarding, and training of new staff, with approval from gym ownership
    • Model and uphold morale and work ethic for other staff
    • Act as the Human Resources touchpoint for staff with questions, concerns, or grievances
    • Create, distribute, and actively update a monthly schedule for program staff
    • Assess performance of gym policies, programming, and staff to determine if, when, and how they may need to change, then make appropriate and timely changes
    • Maintain familiarity and correspondence with program participants and parents
    • Publish informative customer-facing notifications and updates regarding programs
    • Maintain and manage program waitlists
    • Write and distribute occasional memos and messages in addition to running occasional meetings to keep staff up to date on organizational goings-on
    • Facilitate coverage of shifts in cases of changing staff availability
    • Maintain an exact and practical understanding of the programs we offer so that you could act as a substitute for any coach or instructor on short notice
    • Maintain familiarity with tasks and expectations for non-program staff so that you can cover any shift if necessary
    • Function as a member of the management team, lending your experience and perspective to important organizational decisions, as well as occasionally assisting other managers with work in their departments.
    • Understand, follow, and enforce all staff policies and procedures as stipulated in the employee manual

    Qualifications:

    Required

    • At least 18 years old
    • Toprope belay experience
    • Prior experience in a customer service-focused industry (food service, fitness, hospitality, retail, adventure recreation, etc.)
    • Ability to work occasional odd hours, evenings, and weekends to facilitate shift coverage or event management
    • High School diploma, GED, or equivalent
    • Minimum 6 months experience in leadership
    • Strong administrative skills, including effective verbal/written communication, organization, and workplace professionalism
    • Working understanding of Microsoft Word, Microsoft Excel, Google Docs, Google Sheets, and other such software
    • Ability to efficiently and creatively solve complex social and procedural problems
    • Availability and ability to work shifts of all types in order to keep your finger on the pulse of different customer groups and community subgroups
    • Recreational and/or educational program development experience
    • Significant prior experience in youth-focused work (e.g. education, after-school programming, summer camps, or youth sports)

    Not Required, but Preferred

    • Prior employment at a full-service climbing gym
    • Climbing Wall Instructor (CWI) certificate or equivalent from CWA, AMGA, or other reputable certifying body
    • CPR, First Aid, and AED certification
    • Prior experience in management in a service-focused organization
    • Prior experience with competitive climbing under USA Climbing
    • Knowledge of strength training and injury prevention for rock climbing
    • Experience with lead climbing and belaying
    • Experience with Rock Gym Pro software

    Compensation:

    • Hourly wages, as noted above
    • 40 hours of paid vacation yearly
    • Vision, health, and dental plan for you, as well as your spouse and dependents if applicable
    • Retirement plan
    • Industry discounts and pro deals
    • Granite Arch membership with full benefits for you and one other person

    To apply for this job email your details to info@granitearch.com

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