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Hospitality Staff

Website FA Climbing & Fitness

As a locally grown business, funded by Chicago area rock climbers, First Ascent is focused on growing a vibrant community that shares a passion for climbing and fitness. For more information, please visit www.faclimbing.com, or facebook.com/faclimbing.

First Ascent Climbing & Fitness is a startup company.  We are assembling a team of people that will help us continually get better at what we do as we discover how to best serve our members and visitors.   As a result, the responsibilities below may change over time, and you may occasionally step outside of your main role to assist in other aspects of operations.  We will look to you to help us be creative, think outside the box, evaluate what works and what doesn’t, and implement changes effectively—and have a blast in the process.

First Ascent Climbing & Fitness is seeking proactive, friendly, and psyched individuals to serve as our Hospitality Team at our Arlington Heights location.  First Ascent exists to support and grow the diverse climbing community.  As Hospitality Staff, you are essential to our mission, providing fantastic customer service and making newcomers and regulars alike feel at home in our facility.

Provide excellent service to members and visitors during the check in process
Greet members and visitors upon arrival
Guide new visitors to waiver station and ensure waiver is completed correctly prior to climbing
Organize groups/parties and direct them to the appropriate meeting area
Answer member or visitor questions or direct them to the appropriate staff member
Proactively address visitor concerns or complaints
Oversee retail area
Assist customers in making selections that meet their needs
Answer any questions regarding clothing, gear, or equipment
Run point of sale system
Lead facility orientations; administer belay checks; oversee climbing areas
Explain the climbing modalities (auto-belays, bouldering, top-roping, lead climbing) and the training needed to participate in each modality
Ensure proper, safe technique as climbers climb/boulder and operate belay equipment
Complete all incident reports as necessary
Maintain high standards for new climbers to achieve belay certification and retain documentation
Communicate and enforce facility and climbing wall policies and maintain updated safety checklists
Pitch in when needed with other tasks that keep the facility operating smoothly
Includes daily and weekly cleaning and facility maintenance tasks
Manager and respond to info@firstascentclimbing.com email
Regular and predictable attendance

Hourly, part time position
Minimum shift commitment of three shifts/week, with one on the weekend
Opportunities to work group events and administer private lessons at a higher rate of pay.
Free membership, pro deals and discounts, and ongoing professional development
Opportunities to cross-train as an adult instructor, youth instructor, or gym guide for a higher pay rate.

Adult Instructor: Lead group classes on climbing and/or belay technique.
Youth Instructor: Independently run 1 to 1.5 hour classes with 4-6 students (depending on age) in 8 week cycles.
Guide: Introduce new visitors to First Ascent through 1 hour guided sessions. Highly focused on welcoming new folks into the climbing community.

Exceptional communication and creative problem-solving skills
Friendly demeanor, positive attitude and adaptability to various personality types
Flexible working style and ability to multi-task, set priorities and manage time effectively
Enthusiasm for sharing knowledge and love of climbing and fitness
Demonstrated knowledge of climbing equipment and proper belay technique
Familiarity with Microsoft Office based systems, as well as strong computer skills

Minimum 2 years of customer service experience, preferably in the fitness or recreation industry
High school diploma/general education degree (GED) preferred

Frequently required to stand, walk, talk, and hear
Must be able to lift up to 50 pounds, push, pull, climb and reach and perform repetitive motions
May be required to stoop, kneel, crouch and crawl
Must have normal vision to perform routine observation, reading and writing; moderate vision to operate equipment; close vision for operating equipment requiring depth perception
Hazards include, but are not limited to slipping, tripping, and falling

Predominantly in a climate controlled indoor environment
Noise level ranges from moderate to loud
Employee must be able to concentrate through distraction and communicate effectively

First Ascent is an equal employment opportunity employer and is committed to providing equal employment opportunity for all applicants and employees. First Ascent does not unlawfully discriminate on the basis of race, color, sex, religion, age, national origin, ancestry, marital status, protective order status, military status, sexual orientation, citizenship status, genetic information, ancestry, pregnancy or any other characteristic protected by applicable federal, state or local law. First Ascent prohibits harassment of any individual on any of the protected characteristics listed above.

To apply for this job email your details to jessica@faclimbing.com