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Program Manager

Website FA Climbing & Fitness

FA is focused on growing a vibrant community that shares a passion for climbing and fitness. For more information, please visit www.faclimbing.com, or facebook.com/faclimbing.

Our mission at First Ascent Climbing and Fitness is to share our love of climbing, connect people through movement, and create welcoming, supportive spaces that strengthen minds, bodies, and communities. We offer indoor rock climbing, high-end fitness equipment, classes, personal training, and yoga at each of our locations. FA Climbing & Fitness is a growing company, and we are looking for people that will help us continually get better at what we do as we discover how to best serve our members and visitors. We will look to you to help us be creative, think outside the box, evaluate what works and what does not, and implement changes effectively—and have a blast in the process.

First Ascent in Arlington Heights is seeking to hire a Program Manager who will be responsible for the entirety of programs at FA Arlington Heights. These programs include Youth Rec Classes, Guided Sessions, Adult Climbing Classes, Group Events, and Yoga. The Program Manager will be responsible for the day-to-day operations and performance of the gym’s programming, including booking, scheduling, staffing, coordinating, and evaluating programs to ensure we provide climbers with a fantastic experience. As the Program Manager, you will be an integral part of the FA team and will be working every day to grow the climbing community. The Program Manager role requires someone with exceptional communication and organizational skills who is results-oriented and thrives working as part of a team. The Program Manager reports directly to the Arlington Heights Gym Manager.

Youth Rec Classes
The Program Manager is in charge of hiring, training, and staffing our Youth Rec programs. An ideal candidate will seek to further develop our Youth Rec curriculum to grow and expand the program to an even wider variety of ages and experience levels. The Program Manager is also expected to audit Youth Rec programs each quarter to ensure the programs we offer our community are delivering a fantastic experience for kids and their families.

Adult Climbing Classes
First Ascent offers 3 different core climbing educational classes; Learning to Boulder, Learning the Ropes, and Learning to Lead. The Program Manager is responsible for hiring, training, and staffing instructors for all three classes. The Program Manager is expected to maintain class curriculums and ensure the material we teach aligns with current industry standards. The Program Manager is also expected to audit lessons each quarter for quality assurance and evaluate opportunities to add new classes or workshops to meet the needs of the community.

Guided Sessions
First Ascent offers Guided Sessions for those seeking a more hands-on introduction to climbing. The Program Manager is in charge of hiring, training, and staffing Guides, while also working to determine the number of Guided Sessions offered at the facility based on program popularity and demand as well as assessing the quality of Guided Sessions.

Group Events
The Program Manager is responsible for booking and scheduling all Group Events. They are also in charge of properly staffing each event and training Group Leads to spearhead events.

Gym Events, Workshops, & Meetups
The Program Manager is expected to work in tandem with the Gym Manager to host special events each month, such as member meetups, climbing, yoga or fitness workshops, community engagement events, and seasonal parties.

The Program Manager will work with the Yoga Coordinator to ensure there is a high-quality yoga program at FA Arlington Heights. Responsibilities include evaluating the effectiveness of current classes and instructors, making seasonal adjustments to the class schedule, and assisting with class coverage when needed.


The ideal individual for this position is extremely organized, self-driven, and willing to put in the work to ensure FA Arlington offers quality programs. This position is primarily a high-level administrative role, and, because of that, the ideal candidate will possess exemplary verbal and written communication skills.

The ideal candidate will have at least 2 years of management experience, preferably in the fitness or recreation industry.


  • Exceptional communication and creative problem-solving skills
  • Friendly demeanor, positive attitude, and adaptability to various personality types
  • Flexible working style and ability to multi-task, set priorities and manage time effectively
  • Enthusiasm for sharing knowledge and love of climbing and fitness
  • Demonstrated knowledge of climbing equipment and proper belay technique
  • Familiarity with Microsoft Office-based systems, as well as strong computer skills


  • Base salary will be determined based on experience.
  • Potential for bonuses tied to individual and company-wide performance
  • Generous PTO package
  • Health, Dental, Vision & Disability Insurance Offered
  • 401(k) Plan Offered
  • Development Fund Offered
  • Free membership to all First Ascent locations
  • Access to pro-deals


  • Predominantly in a climate-controlled indoor environment
  • Noise level ranges from moderate to loud
  • Employee must be able to concentrate through distraction and communicate effectively.

FA Climbing and Fitness is an equal employment opportunity employer and is committed to providing equal employment opportunities for all applicants and employees. FA does not unlawfully discriminate on the basis of race, color, sex, religion, age, national origin, ancestry, marital status, protective order status, military status, sexual orientation, citizenship status, genetic information, ancestry, pregnancy, or any other characteristic protected by applicable federal, state, or local law. FA prohibits harassment of any individual on any of the protected characteristics listed above.

To apply for this job email your details to jessica@faclimbing.com