Front Desk Staff/Shift Lead

DESCRIPTION/MISSION

Joining our team means having the opportunity to build an inclusive and safe environment for all climbers, advance your climbing and career path, and create tight-knit friendships with staff and members. Our mission is to dedicate ourselves to offering a safe space for the community to band together to achieve their goals, create relationships that will last, and hopefully add value to the greater culture of climbing for future generations through informative instruction and by example.

WHO WE’RE LOOKING FOR

The Front Desk Staff is at the core of building the community of members at our facility. They are passionate, hard-working, multi-taskers that offer a superior customer service experience by sharing their passion for climbing, yoga, and fitness. We are hoping to hire someone that we can promote to a Shift Lead.

JOB RESPONSIBILITIES

• Provide superior customer service to every guest every time
• Maintain a professional and positive attitude in high stress situations
• Greet and check-in members and guests
  Answer phone calls professionally and escalate issues as needed
• Provide tours, orientations, top-rope belay checks, and answer safety related questions as needed
• Monitor all areas of the facility often performing safety checks and enforcing safety policies/procedures as necessary
• Completing daily operational tasks
• Handling cash and entering credit card info in POS
• Sell and promote day passes, memberships, retail/merch items, youth climbing teams, and instructional courses
• Provide complete and accurate information to customer questions, and or send contact information to the correct department head

JOB REQUIREMENTS

• Exceptional customer service skills
• Enjoys talking about the nuances of climbing with customers
• 1 year of climbing experience
• Excellent problem solving skills and ability to adapt in high stress situations
• Capable and comfortable enforcing policies and dealing with conflict
• Physically capable of top rope belaying a climber
• Be dressed appropriately for work
• Public speaking skills ability to speak with authority in an engaging professional manner
• Ability to multitask in a fast paced environment
• Being on your feet for long periods of time
• Flexible Part-Time schedule
• At least 2 weekends shifts per month

BENEFITS

• Part-time with opportunity to cross train
• Starting wage $14.35/hour with opportunity for a raise after 90 days
• Personal membership to AZR and can bring 3 free guests/visit
• Discounted day passes to select gyms in the valley
• Discounted merchandise in facility
• After hours climbing with shift leads
• Opportunity to advance into different roles
• Gain competitive developmental career skills
• Community of climbers