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    Facility Manager

    Routesetter Bundle from Chalk Cartel

    Website 5.Life/Climb Nittany

    A 5.Life facility manager maximizes its facility profit margin while upholding our core values. They are responsible for all aspects of managing and overseeing the operations at the climbing center.

    Performance Evaluation
    Based on Key Performance Indicators including:
    • Profit margin
    • Employee retention
    • Guest retention
    • Specified goals as agreed with Director of Operations

    Reporting Structure
    Reports directly to Director of Operations.
    Functional reporting with department Managers/Coordinators
    • Climbing: industry, trends, sport, gear, programming/development, risk management, community
    • People: guest experience, leadership, mentorship, relations, evaluation, goal setting, communication, collaboration
    • Business: general, data, basic marketing, computer skills, scheduling, retail
    • Facility: appearance, maintenance, supplies, use.

    • Life-long learner.
    • Embody 5.Life’s brand and values and able to apply to varying situations and actions.
    • Connect on a personal level and develop relationships with facility-specific and the industry’s communities.
    • Communicate clearly and effectively in person and through email, phone, and other digital mediums.
    • Flexibility to manage an ever-changing workload by effectively organizing, observing, and re-evaluating priorities, available resources, and business needs.
    • Willing to respond to unexpected tasks with a positive attitude.
    • Create reports, analyze basic data, and develop and carry out action plans, and strategy.
    • Basic computer skills required including Microsoft Office, Point of Sales System and other web-based apps used to manage the business.

    • 3 years of managerial experience in guest services, team member management and event
    coordination, preferably in a service industry.
    • Climbing experience sufficient to understand the climbing community and why our members
    love this sport so much.
    • College degree preferred

    Roles and Responsibilities
    • Understand business direction, growth, and philosophy
    • Follow direction and guidance
    • Carry out strategy and planning
    • Leading, managing, and mentoring team members
    • Communicate needs, schedules, and events                                  .• Oversee program enrollment and registration
    • Manage facility events on gym calendar to ensure registration availability
    • Collaborate with cross-facility team managers to learn, improve, and respond to the needs of
    the business and community, including accounting, data analysis, and reporting, facility
    managers, HR, maintenance and PPE, marketing, membership, program development, and
    • Manage facility budget
    • Oversee facility payroll, PPE, and supplies in the gym.
    • Reply to guest emails, voicemails, and registration concerns.
    • Oversee Rock Gym Pro (industry-specific Point-of-Sale Software) offerings and booking
    • Manage the occasional competitions or other gym-specific events on weekends.

    Team Member Management and Development
    • Participate in hiring operational labor and training.
    • Manage the weekly labor scheduling and logistics, as well as, producing schedules for seasonal
    and year-round Team Member.
    • Train, support, mentor, motivate and evaluate operational team member to provide the best
    guest experience service possible on products, services, and events.
    • Create a sense of ownership among team member and cultivate a positive culture.

    Guest Service and Facility Obligations
    • Peak-hour guest engagement and team member support on the climbing floor to ensure
    positive guest experience, facilitate guest involvement and relations, and consistent team
    member coaching and development.
    • Enforce proper risk management practices and facility rules with an eye toward including team
    member for the purpose of teaching and bolstering confidence and respect, as well as overall
    atmosphere and vibe.
    • Manage emails, and in gym communications.
    • Oversee membership agreements (RGP input, check, scan, file).
    • Assists with the other 5.Life facilities as needed.
    Environmental and Physical Demands
    • Comfortable working in a loud environment on a regular basis.
    • Comfortable speaking in front of and providing instruction to large groups.
    • Continuously stand and walk on unstable and uneven surfaces for long periods.
    • Able to balance, kneel, pull, push, and grasp objects as needed.
    • Have the visual acuity to assess details such as harness buckles, knots, and belay techniques.
    • Wear 5.Life approved uniform

    Hours and Availability
    • Full-time
    • Time split between scheduled operational support and self-directed work from the office.
    • Regularly scheduled customer-facing shifts during peak hours on evenings, weekends and
    holidays (15-30 hours a week, depending on demand).

    Compensation and Benefits
    • $48,000 to $55,000, depending on qualifications.
    •Relocation Allowance
    • Participation in 5.Life’s health insurance and retirement plans.
    • Profit-Sharing
    • Paid Time Off
    • Free membership to all 5.Life climbing facilities.
    • Discounts on 5.Life instruction and programs.
    • Access to pro-deals through our outdoor industry partners.

    To apply for this job email your details to

    Climbing Gym Management Series