Floor Manager

Floor Manager

Gripstone Climbing & Fitness is looking for a full-time Floor Manager to join their team.  Gripstone is a state-of-the-art, 19,000 square foot climbing gym located in Colorado Springs, CO.

The Floor Manager will oversee the Front Desk associates and act as a keyholder, managing shift operations for all incoming customers and members.

This is a full-time position, averaging 25-35hrs per week at the rate of $18/hr, with the option of signing up for company subsidized healthcare (after an initial 90 day trial period).

Preferred Qualities/Work Experience:

● Minimum 2 years experience working in a climbing gym

● Minimum 1 year experience in management capacity

Required Qualities/Work Experience:

● Ability to work 8 hour shifts (and the occasional 10-12 hour shift) on weekdays, nights, and weekends

● Ability to communicate effectively and professionally via phone and email

● Possess and display an enthusiastic and engaging attitude

● Possess a High School Diploma or equivalent

● Must possess and demonstrate a positive attitude and ability to be a team player

● Must possess and demonstrate the drive to grow personally and professionally

● Ability to inspire and lead our team of Front Desk Associates positively and equitably

● Familiarity with and basic proficiency in Google Suite (docs, sheets, slides) and Microsoft

Office Suite (word, excel, powerpoint)

● Customer service oriented approach and ability to communicate effectively via phone

and email

● Minimum 18 years old

In addition to the requirements listed above, the responsibilities for Floor Manager will include but are not limited to:

● Managing and assisting Front Desk Associates

● Enforcement of daily Front Desk duties and cleaning tasks

● Field customer service concerns and escalations

● Perform daily, weekly, monthly rental equipment inspections

● Assist in staff training, perform belay test-outs

ability to instruct any class Gripstone offers (Intro, Toprope belay and Lead)
● Close out the POS system at the end of the night and execute nightly deposits

● Open and close the facility as a keyholder

● Engage with customers professionally and congenially

● Floor time: belaying oversight, spotting oversight, auto-belay oversight, member and

guest engagement

● Direct visitors and customers to fill out liability waivers, while ensuring that waivers for children under the age of 18 are completed by a parent or legal guardian

● Processing / data entry of any applicable paperwork into the Rock Gym Pro software

system

● Guide new customers to our video orientation and also give them a personal orientation

● Set up memberships and have knowledge of all membership options/prices

● Transact any and all POS interactions for the member or guest

● Guide customer through any retail purchase, including pro shop items

● Answer / direct all incoming phone calls

● Book programs into RGP

If you are interested in this position, please send a resume to our Gym Director, Kegan. Kegan@gripstonecs.com