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Bouldering Gym Staff

Website Rock Haven Climbing LLC

Building a better world one route at a time.

Gym Guide – Rock Haven Climbing, LLC.

General Description

Gym guides help ensure daily gym operations run smoothly. Responsibilities include providing an exceptional member and guest experience within the facility. Gym guides will have regular face-to-face interaction with guests & members, provide superior customer service, sell memberships and products, clean the entire facility,  lead introductory bouldering educational classes, and assist with group events. Key to success is helping to maintain an environment of trust and respect and helping to create a community that is welcoming, supportive, inspiring, and adventurous.


Deliver outstanding customer service to every member and guest
Greet and check-in members and guests with eye contact and a verbal welcome
Sell and promote membership, pass products, retail items, and instruction/course products
Clean routinely the entire facility – especially bathrooms, locker rooms, entry, all flooring & pads
Assist with deliveries, retail, and merchandising
Deliver bouldering orientations and conduct floor walks
Instruct Intro to Bouldering classes (teach up to one lesson per shift)
Ensure customer service delivered aligns with Rock Haven mission and core values
Opportunity to teach additional courses and work other roles, based on experience and interest
Various other tasks as assigned

Job Requirements: Mandatory Qualifications

USAC volunteer membership (can complete in first 30 days)
SafeSport training complete (can complete in first 30 days)
Excellent customer service skills/ability to manage positive customer relationships and interactions
Relationship-based sales training (can provide)
Ability to multi-task in a fast-paced environment
Welcoming and adaptable attitude
Problem-solving skills and ability to think creatively
Regular evening and weekend availability required

Job Requirements: Desired Qualifications

Customer service and sales skills are preferred
Experience in teaching educational programs and/or experience in the outdoor/climbing industry is a plus
Priority is given to those who also have availability that matches our hours of operation

Physical Requirements

While performing the duties of this job, Gym Guides are regularly required to stand, walk, and talk or hear. Gym Guides are required to use hands to finger, handle, or feel objects, or telephone. Gym Guides must regularly and frequently lift and/or move up to 50 pounds.


Health insurance programs for full time employees
Paid Time Off
401k participation for full time employees
Internal incentive programs
Employee membership with access to all programs and classes
Discounts with Rock Haven partners
Discounts on Rock Haven retail

Rock Haven Pillars of Operation

Team Member Experience – make it fun
Guest Experience – attract and enroll
Member Experience – engage and retain

World-class Team Member Education
World-class Member Education
World-class Guest and Community Education

Ethical growth of our team, our member base, and our profitability
Bringing the “Kaizen approach” to the climbing business— standardization, measurable progress, results, innovation, flexibility

To apply for this job email your details to info@rockhavenclimbing.com