Website Rock Haven Climbing LLC
Building a better world one route at a time.
Rock Haven Climbing
We have a vision of building a supportive community of climbers, partners, and friends who will actively work to promote health, wellness, overcoming fears, and support our environment through the expansion of indoor rock climbing gyms around the world.
Our Gresham Bouldering location is the first exciting step in that direction. It is located just east of Portland and easily accessed off I-84 (Exit 14) or via several main east-bound roads from SE Portland. Our gym is 18,500sf in total with 6,000sf of beautiful brand new bouldering walls, a yoga studio, free weights, machines, and cardio as well as functional and climbing-specific spaces that are dedicated to enhancing our member experience.
Our targeted opening is August 2022 and our General Manager is the first key component to building a diverse team of individuals who share the same passions we do. Our General Manager must be a leader who prides themselves in providing exceptional customer service, who is knowledgeable in relationship-based sales, and is a true player-coach. They must be highly organized, able to multitask, and have proven their skills in leading a team from start-up to daily operation. They will be the face of the organization and empowered to grow a team that they personally choose in collaboration with the founding group.
We believe our pillars of operation are the best way to share the details of how we expect our General Manager and partners to bring our vision to life. There is no position more needed and we are excited to team up with motivated and visionary individuals for this epic journey.
Rock Haven Pillars of Operation
Team Member Experience – make it fun
Guest Experience – attract and enroll
Member Experience – engage and retain
World-class Team Member Education
World-class Member Education
World-class Guest and Community Education
Ethical growth of our team, our member base, and our profitability
Bringing the “Kaizen approach” to the climbing business— standardization, measurable progress, results, innovation, flexibility
The General Manager role
The General Manager ensures that all functions of the gym provide the best customer service experience, team environment, and financial success. They have the ability to plan, coordinate and motivate the gym team to provide a supportive and adventurous experience for every Climber and Guest. To accomplish these goals, the General Manager recruits, hires, trains and develops a diverse, high performance team that delivers on company goals and reflects its values. This is an Exempt position.
Responsible for communicating and upholding company standards and creating a motivating and collaborative team environment.
Ensures that all gym staff enhance the culture of Rock Haven Climbing by providing the best experience for Members, Guests, Vendors and other visitors to the gym.
Acts as the key point of accountability for gym financial performance and success.
Models team expectations by interacting with and observing customers and team members.
Evaluates customer experiences and incorporates customer, team member, and other feedback into operations to improve operations.
Proactively solves problems as they arise.
The General Manager directly oversees the following positions inside the gym: Gym Guides, Assistant General Manager.
Member Growth and Retention
Develops member acquisition and retention goals.
Is the primary driver of key performance indicators that help with member growth.
Facilitates and monitors company-wide initiatives/events.
Plans and promotes special events for the gym on a monthly basis, using corporate marketing and community resources as needed.
Oversees grassroots marketing and community outreach.
Delegates, monitors, evaluates, and provides feedback on specifically assigned sales tasks.
Works directly with Rock Haven Founders and the Program Manager to uphold and implement pillars of operation.
Staffing and Development
Recruits, interviews, hires, and provides training for all Gym Guides.
Provides consistent accountability for all Gym Guides.
Conducts weekly (or as-needed) team huddles with Guides to review performance and offer direction, motivation and guidance toward achieving individual and company goals.
Job Requirements: Mandatory Qualifications
2-3 years of progressive management experience supervising 3-10 employees.
3-5 years of broad climbing/retail/hospitality/service industry experience.
Experience in business-to-business sales/marketing or related fields.
Entrepreneurial spirit with open, collaborative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor.
High School Diploma or GED.
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.
Must be able to travel and work at multiple locations.
Job Requirements: Preferred Qualifications
Bi-lingual (Spanish / English).
Knowledge of climbing industry.
Paid Time Off
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